The CX Africa Experts

Africa CX Stories

Africa Customer Experience (CX) Stories, is a collection of customer experience actions and efforts from organisations in Africa. These stories are meant to inspire CX practitioners and provide industry references for CX Transformation programs. These Stories will enable you to improve your customer service by learning from industry-specific best practices.

UBA Customer service week 2020

United Bank of Africa. Lessons from the 2020 Customer Service week.

6 key customer service strategies and lessons that can be learned from the 2020 Customer Service Week celebrations by United Bank Of Africa.

Customer day

Vivre l'expérience client COFINA

Dans le cadre d’un processus d’amélioration continue de la qualité des services fournis par les filiales COFINA, nous pouvons identifier douze engagements de service envers leurs clients.

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