Why start your
Customer Service transformation?
Every organisation is created to provide goods and services to customers. Your approach towards customer service greatly explains the performance of your organisation. When customers are satisfied with your services, they remain loyal and speak positively about your organisation.
We provide you with the technology and human capacity development needed to transform your customer service delivery. We provide customer service tools and resources for a successful customer service transformation.
What we Do
Human Capacity Building
We provide online and face-to-face customer service training and coaching. Adapted for small and big teams, and designed to provide the essential customer service skills needed by employees.
Technology transformation
We recommend and deploy technologies that can be used for Customer Relationship Management (CRM), Feedback Management, Complaints Management, social media management and automation of marketing and sales processes.
Customer Service Research & Insights
We perform market research and publish customer service insights. Identify industry best practices, test customer experience models and theories and provide insights on customer service in Africa.
Digital Marketing Management
We offer a complete digital marketing management solutions from developing a digital marketing plan, to building content for your website, social media post, email marketing and improving your brand value online.
Customer Service Events
From Customer experience summits and conferences to customer service awards, customer service networking and meetup events. We organize divers events that bring together and empower customer service professionals in Africa.
Customer Service Training & Certification
We provide divers customer service training and certification programs for individuals who wish to demonstrate their mastery of customer service. These certification programs can be taken online or face-to-face.
CX TouchPoints Group
The Africa Customer Experience Experts
Employee Customer Service Training
We equip your team with the skills they need to understand your customers and deliver great customer service.
CRM Deployment
Jump-start your business CRM deployment today with minimal deployment time. Book a free consultation to discuss your needs.
Customer Service Certification
Become a certified customer service professional and take your career to the next level.
Customer Service Events
Participate and network in groundbreaking customer service summits and conferences around you.
Career Development Program
Learn the skills and gain the tools needed to become a customer service professional. Let us coach you.
CX TouchPoints Group
Customer Service Awards
Celebrating service excellence, celebrating leaders in the industry.
The Customer Service award is an opportunity to celebrate actors who have distinguished themselves in Customer service through the year. Every year, in 60 countries around world, stakeholders come together to recognize the value of good service and to thank those who are putting in efforts. This event usually takes place during the international customer service week.
Marketing Automation
Enable your marketing teams efficiently run campaigns and pass on quality leads to Sales.
Social Media Management
Leverage the instantaneous nature of social media to easily connect with new leads and capture your customers’ attention on every platform.
Website Visitor Tracking
Understand exactly what your website visitors are looking for and assist them online.
Help Desk & Support
Empower customers to find answers to questions, effective ticket management and support on all platforms
Sales Automation
Automate sales processes and empower your sales reps to focus on creating and nurturing leads, closing deals, and growing your customer relationships.
Emails for Sales People
Personalize your email messages and campaigns using contextual data from your lead and customer records.
Customer Surveys
Enable your customers provide instant feedback wherever they are, so your teams can make informed decisions
CX Metrics & KPI
Visually analyze customer data and create insightful reports & dashboards to track your key customer experience indicators.
Your CX Transformation
Step 1
Book a Consultation
Our experts will discuss your objectives and set a project timeline with you based on your budget and needs.
Step 2
Customer Analysis
Our team performs an analysis of your current efforts, identify your customer touch points and develop a strategy to adopt.
Step 3
CRM Implementation
We put in place the software and systems needed, train your team on how to use them and identify how to measure its efficiency.
