Is your
CUSTOMER SERVICE
HELPING or HURTING
your Business

Why start your Customer Experience Journey today?

Developing a unique Customer Experience Strategy that is capable of transforming in-store experiences and online engagements is paramount for the success of every business today. Your Customer Experience Value is your greatest intangible asset. Building strong online engagements requires some tools and skills. Remaining consistent to a level of service quality will not only boast sales but  reinforce customer lifetime value.

What we do?

Customer Experience Consulting

Our divers customer centric solutions range from CX Audits , benchmarking, feedback systems, customer journey mapping and CX strategic planning.

Customer Experience Research

We stay ahead of the industry through high value market research and publications, identifying industry best practices and testing CX models and theories.

Social Media Management

Follow your customers where they are, maintain engagement with them on social platforms and never miss the opportunity to be with the community around your brand.

Online Customer Experience management

With growing technological innovations and shift of attention to use of internet and social media, we give you the tools to engage with your customers online, permitting you to never miss a feedback and a lead.

Customer Service Events

From Customer experience summits and conferences to customer service awards, customer service breakfast and meetup events. We bring customer service advocates and passionates together..

Training and Certifications

Our customized corporate and individaul training and certification programs will enable your team align to a customer centric corporate culture and ensure that a consistent high service delivery exist everytime.

Our Blog
Who we've worked with
arch
iya buea
acelf
bamenda
aci logo
cuib
logo shisong
ipscmi
Testimonials
Your input has not only transformed the way we carry on our activities but has also given us hope to know we can be better. I will describe the experience as an eye opener. Seeing that one is in a forest (Clutter we live in and the unnecessary emotional baggage we carry into our jobs) without noticing that you were bypassing trees. It is necessary for every institution that wants to move forward and whose workers want to feel fulfilled.
Sr. Leonarda Tubuo
Director ARCH
Before i came in for the Customer Service Certification, in my mind i just wanted a certificate.When i started the training it was such a great experience and i learnt allot. Today i am applying the skills learnt to improve my approach to customers and my sales performance has improved allot.Today i am proud to be a certified professional in Customer Service.
Clautile Eyong
Marketer Top Image Africa

We are the Africa Customer Experience Experts.

Let us start your transformation journey today

contact us now