Why start your
Customer Experience Journey?
Developing a unique CX Strategy that is capable of transforming in-store experiences and online engagements is paramount for the success of every business today. Your Customer Experience Value is your greatest intangible asset.
Building strong online engagements requires some tools and skills. Remaining consistent to a level of service quality will not only boast sales but reinforce customer lifetime value.
What we Do
Customer Experience Consulting
Our divers customer centric solutions range from CX Audits , benchmarking, feedback systems, customer journey mapping and CX strategic planning.
CRM Implementation
We work with our clients to implement their CRM strategy by providing the systems they need, implement these systems, and train their teams on how to manage them.
Customer Experience Research
We stay ahead of the industry through high value market research and publications, identifying industry best practices and testing CX models and theories.
Online Customer Engagement management
With growing technological innovations and shift of attention to use of internet and social media, we give you the tools to engage with your customers online, permitting you to never miss a feedback and a lead.
Customer Service Conferences & Events
From Customer experience summits and conferences to customer service awards, customer service breakfast and meetup events. We bring customer service advocates and passionates together..
Customer Service Training & Certification
Our customized corporate and individual training and certification programs will enable your team align to a customer centric corporate culture and ensure that a consistent high service delivery exist everytime.
CX TouchPoints Group
The Africa Customer Experience Experts
Employee Customer Service Training
We equip your team with the skills they need to understand your customers and deliver great customer service.
CRM Deployment
Jump-start your business CRM deployment today with minimal deployment time. Book a free consultation to discuss your needs.
Customer Service Certification
Become a certified customer service professional and take your career to the next level.
Customer Service Events
Participate and network in groundbreaking customer service summits and conferences around you.
Digital marketing Management
We offer online marketing solutions at a price point that fits your budget and aligns with your strategic objectives.
CX TouchPoints Group
Customer Service Awards
Celebrating service excellence, celebrating leaders in the industry.
The Customer Service award is an opportunity to celebrate actors who have distinguished themselves in Customer service through the year. Every year, in 60 countries around world, stakeholders come together to recognize the value of good service and to thank those who are putting in efforts. This event usually takes place during the international customer service week.
Marketing Automation
Enable your marketing teams efficiently run campaigns and pass on quality leads to Sales.
Social Media Management
Leverage the instantaneous nature of social media to easily connect with new leads and capture your customers’ attention on every platform.
Website Visitor Tracking
Understand exactly what your website visitors are looking for and assist them online.
Help Desk & Support
Empower customers to find answers to questions, effective ticket management and support on all platforms
Sales Automation
Automate sales processes and empower your sales reps to focus on creating and nurturing leads, closing deals, and growing your customer relationships.
Emails for Sales People
Personalize your email messages and campaigns using contextual data from your lead and customer records.
Customer Surveys
Enable your customers provide instant feedback wherever they are, so your teams can make informed decisions
CX Metrics & KPI
Visually analyze customer data and create insightful reports & dashboards to track your key customer experience indicators.
Your CX Transformation
Step 1
Book a Consultation
Our experts will discuss your objectives and set a project timeline with you based on your budget and needs.
Step 2
Customer Analysis
Our team performs an analysis of your current efforts, identify your customer touch points and develop a strategy to adopt.
Step 3
CRM Implementation
We put in place the software and systems needed, train your team on how to use them and identify how to measure its efficiency.
