Is your Customer Service

Helping or Hurting Your Business

Why start your

Customer Experience Journey?

Developing a unique CX Strategy that is capable of transforming in-store experiences and online engagements is paramount for the success of every business today. Your Customer Experience Value is your greatest intangible asset. 

Building strong online engagements requires some tools and skills. Remaining consistent to a level of service quality will not only boast sales but  reinforce customer lifetime value.

What we Do

Customer Experience Consulting

Our divers customer centric solutions range from CX Audits , benchmarking, feedback systems, customer journey mapping and CX strategic planning.

CRM Implementation

We work with our clients to implement their CRM strategy by providing the systems they need, implement these systems, and train their teams on how to manage them.

Customer Experience Research

We stay ahead of the industry through high value market research and publications, identifying industry best practices and testing CX models and theories.

Online Customer Engagement management

With growing technological innovations and shift of attention to use of internet and social media, we give you the tools to engage with your customers online, permitting you to never miss a feedback and a lead.

Customer Service Conferences & Events

From Customer experience summits and conferences to customer service awards, customer service breakfast and meetup events. We bring customer service advocates and passionates together..

Customer Service Training & Certification

Our customized corporate and individual training and certification programs will enable your team align to a customer centric corporate culture and ensure that a consistent high service delivery exist everytime.

CX TouchPoints Group

The Africa Customer Experience Experts

CX TouchPoints Group
employee customer service training 2

Employee Customer Service Training

We equip your team with the skills they need to understand your customers and deliver great customer service.


CRM Deployment

Jump-start your business CRM deployment today with minimal deployment time. Book a free consultation to discuss your needs.

Cover trainings

Customer Service Certification

Become a certified customer service professional and take your career to the next level.


Customer Service Events

Participate and network in groundbreaking customer service  summits and conferences around you.

digital marketing effort

Digital marketing Management

We offer online marketing solutions at a price point that fits your budget and aligns with your strategic objectives.

CX TouchPoints Group

Customer Service Awards

Celebrating service excellence, celebrating leaders in the industry.

The Customer Service award is an opportunity to celebrate actors who have distinguished themselves in Customer service through the year.  Every year, in 60 countries around world, stakeholders come together to recognize the value of good service and to thank those who are putting in efforts. This event usually takes place during the international customer service week.

Let's help you

Take ownership of your Customer Experience

Marketing Automation

Enable your marketing teams efficiently run campaigns and pass on quality leads to Sales.

Social Media Management

Leverage the instantaneous nature of social media to easily connect with new leads and capture your customers’ attention on every platform.

Website Visitor Tracking

Understand exactly what your website visitors are looking for and assist them online.

Help Desk & Support

Empower customers to find answers to questions, effective ticket management and support on all platforms

Sales Automation

Automate sales processes and empower your sales reps to focus on creating and nurturing leads, closing deals, and growing your customer relationships.

Emails for Sales People

Personalize your email messages and campaigns using contextual data from your lead and customer records.

Customer Surveys

Enable your customers provide instant feedback wherever they are, so your teams can make informed decisions

CX Metrics & KPI

Visually analyze customer  data and create insightful reports & dashboards to track your key customer experience indicators.

Your CX Transformation

Step 1

Book a Consultation

Our experts will discuss your objectives and set a project timeline with you based on your budget and needs.

Step 2

Customer Analysis

Our team performs an analysis of your current efforts, identify your customer touch points and develop a strategy to adopt.

Step 3

CRM Implementation

We put in place the software and systems needed, train your team on how to use them and identify how to measure its efficiency.

CX TouchPoints

We are the Africa Customer Experience Experts.

CX TouchPoints Group