HELPING or HURTING
Why start your Customer Experience Journey today?
Developing a unique Customer Experience Strategy that is capable of transforming in-store experiences and online engagements is paramount for the success of every business today. Your Customer Experience Value is your greatest intangible asset. Building strong online engagements requires some tools and skills. Remaining consistent to a level of service quality will not only boast sales but reinforce customer lifetime value.
What we do?
Customer Experience Consulting
Our divers customer centric solutions range from CX Audits , benchmarking, feedback systems, customer journey mapping and CX strategic planning.
Customer Experience Research
We stay ahead of the industry through high value market research and publications, identifying industry best practices and testing CX models and theories.
Social Media Management
Follow your customers where they are, maintain engagement with them on social platforms and never miss the opportunity to be with the community around your brand.
Online Customer Experience management
With growing technological innovations and shift of attention to use of internet and social media, we give you the tools to engage with your customers online, permitting you to never miss a feedback and a lead.
Customer Service Events
From Customer experience summits and conferences to customer service awards, customer service breakfast and meetup events. We bring customer service advocates and passionates together..
Training and Certifications
Our customized corporate and individaul training and certification programs will enable your team align to a customer centric corporate culture and ensure that a consistent high service delivery exist everytime.
Who we've worked with
We are the Africa Customer Experience Experts.
Let us start your transformation journey today