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The Africa CX Experts

Our Services & Solutions

Corporate Customer Experience Training

Industry-specific customer Service/Experience training and team building for your teams.

Individual CX certification programs

Customer Service & Experience certification programs for different career levels.

Deployment of customer Experience Tools

Selection, deployment and training on customer experience tools and software.

Customer Service Events

Customer Service conferences, summits, meetups and networking  events in Africa.

Customer Experience Management

Customer service audits, feedback management and customer experience touchpoints analysis.

Customer Experience Research

Research and publications on customer experience with focus on Africa.

Customer Experience Talent Management

Recruitment, outsourcing and performance management of Customer Experience  Agents.

CX Standards conformity management

ISO 10002:2028 Quality management Customer satisfaction, ISO 23592, ISO/TS 24082 Service Excellence

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