What we Do
Customer Service Training for Organisations.
We perform online and face-to-face customer service training and coaching. Adapted for small and big teams, and designed to provide the essential customer service skills needed by employees.
Deployment of Customer Service Tools & Software.
We recommend and deploy technologies that can be used for Customer Relationship Management (CRM), Feedback Management, Complaints Management, social media management and automation of marketing and sales processes.
Customer Service Research & Insights
We perform market research and publish customer service insights. Identify industry best practices, test customer experience models and theories and provide insights on customer service in Africa.
Customer Touchpoints Analysis & Journey mapping
The first step in transforming your customer service is to know how customers come in contact with your brand. Measure the quality of service offered at each contact point. We perform your touchpoints analysis and design your customer journey maps.
Customer Service Events
From Customer experience summits and conferences to customer service awards, customer service networking and meetup events. We organize divers events that bring together and empower customer service professionals in Africa.
Customer Service Individual Training & Certification
We provide divers customer service training and certification programs for individuals who wish to demonstrate their mastery of customer service. These certification programs can be taken online or face-to-face.