The Africa CX Experts

CX Incubator Program

Redefining the approach to Customer Experience, building the next generation of customer experience leaders.

About the CX Incubator Program

Entrepreneurial development process designed to foster customer experience innovations through research, sharing of best practices, innovations, and networking.

Powered by CX-Touchpoints and operational on University Campuses and institutions of higher learning in Africa.

The core competence of the CX incubator program is the CX opportunities it is able to share with its tenants.

Who can Participate

Students in a University or College, who are interested in building their competencies in Customer Experience, network with industry professionals and be part of a word wide network of people passionate about improving customer experience.

Students of Marketing, Business or social sciences  interested in doing research in the area of Customer Service and the Customer



  • Candidate Pool
  • Selection of Candidates

Black Box of Incubation

  • Resource Sharing
  • Performance Management
  • Training and Development
  • Innovations
  • CX Research


  • Career Development
  • Publication of Insights
  • CX Data Bank


The CX Incubator Program

Black box of incubation

The black box of Incubation explains the core activities carried out by participants of the Incubation program. These activities are performed by each group in line with the regional and cultural specifications of the given country. The information is shared in the common platform for best practices.

Your CX Journey Starts Here

Join the community of Customer Service innovators

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