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CX Touchpoints Group

Customer Service Certification Programs

quick facts

About our Certification Programs

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Evolve through the levels (1-4)

While each level can be taken independently it is recommended that you evolve through the levels as the knowledge of each level builds on what you acquired in the previous level.

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Online & Face-to-face

You can begin the programs at anytime. It is also possible to study online with our recorded or live sessions or in person in any of our training centers.

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Practical Cases

The different certification programs are filled with practical cases that prepare you for real world customer service scenarios. The focus is on giving you hands-on skills for better performance.

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Continuous Support

Whether you are studying face-to-face or from a distance, our dedicated team and trainers are there to assist and guide you through the program.

CERTIFICATION PROGRAMS

Building your
Customer Service Skills

We offer 4 customer service certification programs , at 4 different skill levels. These different skill levels (1-4) indicate the difficulty level, with the knowledge in each level building on the competences acquired in the previous level.

LEVEL I

Employee Customer Service Training

LEVEL II

Certified Customer Experience Management Professional (CCXMP)

LEVEL III

Agile Customer Experience Management Certification

LEVEL IV

Strategic Customer Experience Management Plan- Certification

Customer Service Career Development Program

The customer service career development journey defines the milestones that can be achieved on the path to becoming a customer experience leader.

Training & Certification

Start your customer service journey today

The future is in your hands. Quality service is achieved through a customer-centric mindset and mastery of customer service standards. We transform your daily thoughts and actions into the ability to create and retain happy and loyal customers. This is an invaluable skill for any individual with prospects of career growth.

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