CX Touchpoints Group
Customer Service Certification Programs
About our Certification Programs
While each level can be taken independently it is recommended that you evolve through the levels as the knowledge of each level builds on what you acquired in the previous level.
You can begin the programs at anytime. It is also possible to study online with our recorded or live sessions or in person in any of our training centers.
The different certification programs are filled with practical cases that prepare you for real world customer service scenarios. The focus is on giving you hands-on skills for better performance.
Whether you are studying face-to-face or from a distance, our dedicated team and trainers are there to assist and guide you through the program.
Customer Service Skills
We offer 4 customer service certification programs , at 4 different skill levels. These different skill levels (1-4) indicate the difficulty level, with the knowledge in each level building on the competences acquired in the previous level.
Employee Customer Service Training
Delivery: Online , Face-to-face, Blended learning.
Average Duration: 4 Weeks.
– Understanding the concept of customer service.
– Understanding customer needs and how to create value for customers.
– Mastering customer service best practices and professional ethics.
Certified Customer Experience Management Professional (CCXMP)
Delivery: Online, Face-to-face, Blended learning.
Average Duration: 8 Weeks.
– Introduction to Customer Service.
– Customer-Centric Culture.
– Know Your Customer (KYC).
– Communication Skills for CX.
– Customer Experience Models.
– Digital Customer Experience.
– CX Metrics, Measurements and ROI.
– Employee Experience & CX Code of conduct.
Customer Service Career Development Program
The customer service career development journey defines the milestones that can be achieved on the path to becoming a customer experience leader.
Training & Certification
Start your customer service journey today
The future is in your hands. Quality service is achieved through a customer-centric mindset and mastery of customer service standards. We transform your daily thoughts and actions into the ability to create and retain happy and loyal customers. This is an invaluable skill for any individual with prospects of career growth.