Customer Experience Training & Certification programs
Gain the customer service / Experience skills you need to take your career to the next level.
Customer Experience Training & Certification programs
Are you looking to take a career in customer service or you are looking to boost your skills in this domain?
Our training and certification programs provide you with the skills you need to boost your performance or kick-start a career in customer service.
Customer service is what separates companies that thrive from those that fail. One way of ensuring that employees have what it takes to deliver good customer service is through customer service training and refresher programs.
Customer service training should not be a one-time investment. As customer needs, technologies, and expectations change, there is a need to keep updating yourself with new skills and techniques for handling different customer situations and maintaining consistent good service.
Customer Experience Training with CX Touchpoints Group
Our Programs
Certifications Per Seniority
Career Development Program
Certified Customer Service Officer (CSO)
This training covers 5 core modules that give you a foundation in what customer service is, how to create value for customers and the basics of experience management. It provides you the competencies needed to serve as a front office customer service officer.
- Duration: 6 Weeks Normal, 3 Full days Accelerated
- Format: Face-to-face, Live Online, Recorded
- Fee: Starting at XAF200,000 (€300) depending on the format
Certified Customer Experience Management Professional (CCXMP)
This training covers 8 core modules that give you an in-depth understanding of customer service processes and key competencies needed by customer experience professionals. It is recommended to complete level 1 before taking this certification program.
- Duration: 9-10 Weeks Normal
- Format: Face-to-face, Live Online, Recorded
- Fee: Starting at XAF450,000 (€700) depending on the format
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Are you thinking about the best program for you? Let one of our advisers walk you through
Our Programs
Competency Specific Certifications
Course 1
Customer design thinking and journey mapping.
Course 2
Customer experience -complaints management.
Course 3
Customer experience feedback management.
Course 4
Customer service Communication and sales skills
Course 5
Employee experience and leading a CX team.
Course 6
Fundamentals of CX, EX, PX, BX.
Course 7
Strategic customer experience planning.
Course 8
Customer Experience - CX metrics and tools.
Course 9
Managing difficult customers and service recovery.
Why Our Courses
Grow your knowledge and boost your career development
100% free of charge
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Trusted Knowledge
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Anytime, Anywhere
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Our Programs
Industry-Specific Professional Certificate Programs
Course 1
Bank and financial services customer service specialists.
Become a specialist in bank customer experience
Course 2
Telecommunications customers service specialists.
Become a specialist in Telco customer experience
Course 3
Hospital and care customer service specialists.
Become a specialist in hospital and Care customer experience
Course 4
Hospitality and transport customer service specialists.
Become a specialist in Hospitality customer experience
Course 5
NGO and consular public sector customer service specialists.
Become a specialist in NGO or citizen experience
Course 6
Secretariat and administration customer service specialists.
Become a specialist in Secretariat & office customer experience
Course 7
Call center and telesales customer service specialists.
Become a specialist in Call / Contact Customer Center experience
Course 8
Retail and direct sales customer service specialists.
Become a specialist in Retail customer experience
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What People are Saying
CX Certification
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Training & Certification
Start your customer service journey today
The future is in your hands. Quality service is achieved through a customer-centric mindset and mastery of customer service standards. We transform your daily thoughts and actions into the ability to create and retain happy and loyal customers. This is an invaluable skill for any individual with prospects of career growth.
