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Customer Experience Training & Certification programs

Gain the customer service / Experience skills you need to take your career to the next level.  

Customer Experience Training & Certification programs

Are you looking to take a career in customer service or you are looking to boost your skills in this domain?

Our training and certification programs provide you with the skills you need to boost your performance or kick-start a career in customer service.

Customer service is what separates companies that thrive from those that fail. One way of ensuring that employees have what it takes to deliver good customer service is through customer service training and refresher programs.

Customer service training should not be a one-time investment. As customer needs, technologies, and expectations change, there is a need to keep updating yourself with new skills and techniques for handling different customer situations and maintaining consistent good service.

Our Programs

Industry-Specific Professional Certificate Programs

Course 1

Bank and financial services customer service specialists.

Industry-focused training for individuals seeking to start a career in banking or who are already in banking and want to improve their customer experience skills with a focus on the specificities of the industry.

Become a specialist in bank customer experience

8 lessons, Online & In person
Register

Course 2

Telecommunications customers service specialists.

Industry-focused training for individuals seeking to start a career in Telco or who are already in Telco and want to improve their customer experience skills with a focus on the specificities of the industry.

Become a specialist in Telco customer experience

8 lessons, Online & In person
Register

Course 3

Hospital and care customer service specialists.

Industry-focused training for individuals seeking to start a career in a hospital or care facility or who are already in the sector and want to improve their customer experience skills with a focus on the specificities of the industry.

Become a specialist in hospital and Care customer experience

8 lessons, Online & In person
Register

Course 4

Hospitality and transport customer service specialists.

Industry-focused training for individuals seeking to start a career in hospitality or who are already in the sector and want to improve their customer experience skills with a focus on the specificities of the industry.

Become a specialist in Hospitality customer experience

8 lessons, Online & In person
Register

Course 5

NGO and consular public sector customer service specialists.

Industry-focused training for individuals seeking to start a career in an NGO or Public sector institution or who are already in the sector and want to improve their customer experience skills with a focus on the specificities of the industry.

Become a specialist in NGO or citizen experience

8 lessons, Online & In person
Register

Course 6

Secretariat and administration customer service specialists.

Industry-focused training for individuals seeking to start a career as an Admin assistant or secretary or who are already in the sector and want to improve their customer experience skills with a focus on the specificities of the industry.

Become a specialist in Secretariat & office customer experience

8 lessons, Online & In person
Register

Course 7

Call center and telesales customer service specialists.

Industry-focused training for individuals seeking to start a career as a call center agent or who is already in the sector and want to improve their customer experience skills with a focus on the specificities of the industry.

Become a specialist in Call / Contact Customer Center experience

8 lessons, Online & In person
Register

Course 8

Retail and direct sales customer service specialists.

Industry-focused training for individuals seeking to start a career in the retail sector or who is already in the sector and wants to improve their customer experience skills with a focus on the specificities of the industry.

Become a specialist in Retail customer experience

8 lessons, Online & In person
Register

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Are you thinking about the best program for you? Let one of our advisers walk you through

Our Programs

Competency Specific Certifications

Course 1

Customer design thinking and journey mapping.

4 Hours, Online & In person
Register

Course 2

Customer experience -complaints management.

4 Hours, Online & In person
Register

Course 3

Customer experience feedback management.

4 Hours, Online & In person
Register

Course 4

Customer service Communication and sales skills

4 Hours, Online & In person
Register

Course 5

Employee experience and leading a CX team.

4 Hours, Online & In person
Register

Course 6

Fundamentals of CX, EX, PX, BX.

4 Hours, Online & In person
Register

Course 7

Strategic customer experience planning.

4 Hours, Online & In person
Register

Course 8

Customer Experience - CX metrics and tools.

4 Hours, Online & In person
Register

Course 9

Managing difficult customers and service recovery.

4 Hours, Online & In person
Register

Course 10

Managing customer loyalty programs.

4 Hours, Online & In person
Register

Why Our Courses

Grow your knowledge and boost your career development

1

100% free of charge

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Trusted Knowledge

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Anytime, Anywhere

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Our Programs

Certifications Per Seniority
Career Development Program

Level 1

Certified Customer Service Officer (CSO)

This training covers 5 core modules that give you a foundation in what customer service is, how to create value for customers and the basics of experience management. It provides you the competencies needed to serve as a front office customer service officer.
  • Duration: 6 Weeks Normal, 3 Full days Accelerated
  • Format: Face-to-face, Live Online, Recorded
  • Fee: Starting at 200,000F (€307) depending on the format
  • Learn more

    Level 2

    Certified Customer Experience Management Professional (CCXMP)

    This training covers 8 core modules that give you an in-depth understanding of customer service processes and key competencies needed by customer experience professionals. It is recommended to complete level 1 before taking this certification program.
  • Duration: 8 Weeks Normal, 3 Full days Accelerated
  • Format: Face-to-face, Live Online, Recorded
  • Fee: Starting at 450,000F (€700) depending on the format
  • Learn more

    Level 3

    Strategic Customer Experience Management Certification (SCXM)

    This management level Certification is divided into 8 sections. The training covers the key customer experience management competencies needed at each stage of the customer life cycle with emphasis on strategic actions and practical tools for achieving them. The training gives customer experience managers and executives the tools needed to conceive, implement and measure customer experience in an organization.
  • Duration: 8 Weeks Normal, 3 Full days Accelerated
  • Format: Face-to-face, Live Online
  • Fee: Starting at 650,000F (€1000) depending on the format
  • Prerequisite: CCXMP
  • Register

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    Start your customer service journey today

    The future is in your hands. Quality service is achieved through a customer-centric mindset and mastery of customer service standards. We transform your daily thoughts and actions into the ability to create and retain happy and loyal customers. This is an invaluable skill for any individual with prospects of career growth.

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