Power up your team's Customer Experience Excellence
Every business or organization is created to take care of its customers. Understanding and meeting the needs of customers requires that your team members should possess certain skills and competencies.
Our organizational customer service/experience training is designed to give your team the skills they need to meet and exceed your customer’s expectations.
Every training we perform is tailored to meet your organization’s specific challenges and takes into account industry needs and global best practices.
Today’s companies do not compete on products and services anymore, they compete on the ability to meet customers’ needs and create sustainable customer satisfaction.
Our training is geared towards ensuring that your team develops a behavioural alliance that results in customer service excellence.
Transform your team's ability to deleiver exceptional service
Customer Service for Financial Services
Banks, insurance companies and Micro-finance institutions.
Patient Customer Experience
Hospitals, Clinics, Pharmacies, Dentist and Medical testing centers.
Public Sector & NGO Customer Experience
Government Agencies, public utility companies, NGOs and non profit organisations.
Hospitality & Leisure Customer Experience
Hotel, Bar, Restaurant, recreation and touristic sites and Amusement parks.
Airport & Transport Customer experience
Airline Agencies, Rail Agencies, Bus and Road travel services and Ticketing agencies.
Call center & Online Customer Experience
Internal and external call centers, digital businesses, online support agencies.
Retail Customer Experience
Retail shops, shopping malls, filing stations, saloons and fashion agencies.
Customer Service for Industrial Companies
Manufacturers, bulk distributors, and semi bulk agencies.
5 Simple Steps
The value of Customer Service Training.
Customer experience is what separates companies that thrive from those that fail. One way of ensuring that employees have what it takes to deliver good customer service is through customer service training and refresher programs.
Customer service training should not be a onetime event. As customer needs, technologies, and expectations change, there is need to keep employees updated with new skills and techniques of handling different customer situations and maintaining consistent good service.
Customer service training improve employee engagement and motivations, improves customer service skills, increases customer satisfactions and creates more value for the company.
We are the Africa CX Experts
Why Choose us?
- Highly personalized training aimed at galvanizing your team around your organization CX exceeded.
- We leverage our customer experience index research to give your teams insights based on real industry-specific data.
- Our trainers have decades of experience leading CX Transformation across Africa and leverage their expertise to animate your training.
- Our participatory technique makes every trainee fully implicated in the training process. We use behavior alteration techniques that equip your team and power them up for positive change.
- We offer Niche specific corporate customer service/experience training.