Employee Customer Service Training
This training gives your team practical skills on how to deliver great customer service, manage customer relationships and remain professional at all times. Whatever be the size of your organization, this should be the first thing your employees must do before they come in contact with your customers.
The course aims at shaping the attitude of employees, giving them confidence in their ability to deliver great customer service. The concept of customer service has been broken down and made easy to digest by people with different academic levels. It is recommended for any industry and is a strong foundation for building a customer-centric organization.
Customer Service Manager & Team leader training.
Leading a customer service team or managing customer experience for an organization does not have to be a difficult job. For an organization to be truly customer centric, team leaders must be able to identify the voice of the customer, learn how to manage customer feedback, understand how to plan and deploy customer experience strategies.
This training is designed for customer service managers, company owners and executives. The course is divided into 8 study modules. It covers technical aspects of customer service such as journey mapping, measuring customer experience metrics, feedback management methods, CRM and digital customer experience.
Upon completion, participants can opt to take the Certified Customer Experience Management Certification exam to obtain the CCXMP designation from Chartered Managers Institute UK.
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Other Training Areas
Customer Service for Financial Services
Banks, insurance companies and Micro-finance institutions.
Patient Customer Experience
Hospitals, Clinics, Pharmacies, Dentist and Medical testing centers.
Public Sector & NGO Customer Experience
Government Agencies, public utility companies, NGOs and non profit organisations.
Hospitality & Leisure Customer Experience
Hotel, Bar, Restaurant, recreation and touristic sites and Amusement parks.
Airport & Transport Customer experience
Airline Agencies, Rail Agencies, Bus and Road travel services and Ticketing agencies.
Call center & Online Customer Experience
Internal and external call centers, digital businesses, online support agencies.
Retail Customer Experience
Retail shops, shopping malls, filing stations, saloons and fashion agencies.
Customer Service for Industrial Companies
Manufacturers, bulk distributors, and semi bulk agencies.