The CX Africa Experts
Digital Experience Management
A key part of your customer experience is how you manage customers across your digital channels, from websites to social media, mobile applications, intranets and more.
Optimized User-friendly websites
Ensuring that your web pages look professional and are easy for anyone who visits them to navigate. Our solutions range from developing copy to building customer-centric websites.
Real-time website user monitoring and engagement
Analyze your customer’s digital journey on your websites in real-time, uncover insights on how your customers navigate your website, know what they are looking for, and engage with them in real-time through chat or calls.
Social media strategy
Social media Management and Monitoring
Proving you with the tools and strategy for analyzing social media audiences, monitoring online conversations, and managing publications, and brand mentions from one dashboard.
voice of the customer
Digital feedback management
Providing you with a blueprint for collecting customer feedback at different digital channels and managing this feedback in a proactive way from one dashboard. We help you understand your customer pain points and enable you to collect feedback easily.
From call-to-actions to diverse forms that customers fill online to reach out to you. We develop blueprints and provide you with the tools needed to automate sales processes from leads gotten through your digital channels.
voice of the customer
Brand Experience (BX):
Brand experience is the sum of all the sensations, thoughts, feelings, and reactions that individuals have in response to a brand. Your work with you to define a unique brand positioning and communicate this through a well though digital strategy.
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Benefits of Investing in your digital Experience.
- You get to know how customers are interacting with your brand.
- You get to identify your customer’s difficulties at each of your contact points with them.
- You collect feedback faster and in real-time and have a better shot at delivering a consistent experience on all channels.
Why invest in your digital experience
- Customers expect an easy and seamless experience with your brand irrespective of the channel through which they come in contact with your brand.
- The ease at which customers access your products and services as well as information about them significantly increases their likelihood to buy from you.
- A smooth digital experience makes it easy for your employees to interact with customers and make better sales.