The Africa CX Experts
The Customer Service Career Development Program
About the Program
The objective of the Customer Service Career Development Program is to give those who want to take a career in customer service the guidance and tools needed to achieve this goal. The program provides continuous support and coaching from when you decide to take a career in customer service, to when you become a full customer service leader.
The goal is to empower the next generation of customer service leaders in Africa, give young professionals exposure to the customer service job market, and support to become the professionals they dream to be.
BUILDING THE ROADBLOCKS OF CUSTOMER EXPERIENCE IN AFRICA
your customer service career begins here
How the Program Works
Becoming a great customer service professional does not happen overnight, It takes continues learning and perfection of skills. Customer service is not an exact science whose outcome can be predicted with 100% accuracy however good customer experiences can be planned, designed, delivered and measured. We can manage customer expectations and from the best practices to become better customer service professionals. The customer service career development journey, is a set of milestones that can be achieved to become a customer service leader.
The journey begins from point zero. A point where an individual has zero customer service skills and ends with becoming a customer service leader or mentor. Throughout this journey, you would receive support from coaches and mentors, who will guide you through the different stages.
Building the Customer sevice industry in Africa.
Africa is the world’s second-largest and second-most populous continent, after Asia. With 1.3 billion people as of 2020, it accounts for about 18% of the world’s human population. Africa’s population as a whole is very young, with 60% of the entire continent aged below 25, making it the youngest population in the world.
Africa has a strong growth potential and the ability to take advantage of the technology revolution to leap frog from poverty to economic growth and stability. Part of these growth initiatives involves building Africa’s human capital. Developing strong professional networks of people capable of taking the lead.
Customer service in Africa has remained a major concern, and in most countries poor service is the norm. This is mostly due to the bad example set by the policy makers and governments in place. Public sector customer service is worst and sets a bad example for the private sector.
Businesses in Africa could thrive if they begin to put the customer at the center of their organizations. Create more customer centric processes and build the human capacity of all employees to understand their role in achieving great customer experiences.
The Customer Service Career development program seeks to bridge this gap by providing coaching and support to customer service professionals and all those who wish to take a career in customer service. It provides training, personal development and exposure, giving program participants easy access to customer service jobs, better productivity and career fulfilment.