The Africa CX Experts

The Customer Service Career Development Program

About the Program

Becoming a great customer service professional requires mastering certain competencies, knowing certain theoretical concepts and having a great deal of practical experience.

The customer service career development journey defines the milestones that can be achieved on the path to becoming a customer experience leader.

The objective of this program is to give those who want to take a career or are currently working in the area of customer service, the guidance and tools needed to become great professionals. The program provides continuous support and coaching from when you decide to take a career in customer service, to when you become a full customer experience leader.

BUILDING THE ROADBLOCKS OF CUSTOMER EXPERIENCE IN AFRICA

your customer service career begins here

The Career Journey

The journey begins from point zero. A point where an individual has zero customer service skills and ends with becoming a customer experience leader or expert. This journey presents practical steps and competencies that can be achieved as you embark on your customer service career development.

LEVEL I

Customer Service Junior Practitioner

LEVEL II

Customer Service
Professional

LEVEL III

Customer Service
Manager

LEVEL IV

Customer Experience
Leader

BUILDING THE ROADBLOCKS OF CUSTOMER EXPERIENCE IN AFRICA

Take your career to the next level

Building the Customer service industry in Africa.

Africa is the world’s second-largest and second-most populous continent, after Asia. With 1.3 billion people as of 2020, it accounts for about 18% of the world’s human population. Africa’s population as a whole is very young, with 60% of the entire continent aged below 25, making it the youngest population in the world.

Africa has a strong growth potential and the ability to take advantage of the technology revolution to leap frog from poverty to economic growth and stability. Part of these growth initiatives involves building Africa’s human capital. Developing strong professional networks of people capable of taking the lead.

Customer service in Africa has remained a major concern, and in most countries poor service is the norm. This is mostly due to the bad example set by the policy makers and governments in place. Public sector customer service is worst and sets a bad example for the private sector.

Businesses in Africa could thrive if they begin to put the customer at the center of their organizations. Create more customer centric processes and build the human capacity of all employees to understand their role in achieving great customer experiences.

The Customer Service Career development program seeks to bridge this gap by providing coaching and support to customer service professionals and all those who wish to take a career in customer service. It provides training, personal development and exposure, giving program participants easy access to customer service jobs, better productivity and career fulfilment.

Program Deliverables

Customer Service competencies

Customer needs are changing. So too are the competencies customer service agents need to have. This program equips you with the required skills for each stage of your career.

Coaching and Networking

Through this program, you will network with like minded professionals and senior level customer experience experts. Learn from best practices and define your own unique path.

Improved Job Performance

The practical guides and skills acquired in this program gives you renewed confidence in your abilities and equips you for better job performance and career growth.

Certified Professional.

Get your knowledge in Customer Service certified. This program not only makes you more competent but also certifies the skills and competencies you have acquired.

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