Customer Experience Events
Choose from our customer experience events across Africa and join leading industry practioners .
DIGITAL CUSTOMER EXPERIENCE FORUM
AFRICAN BFSI MARKET
About CX Africa Events
From front-line customer service professionals to entrepreneurs, Customer Experience managers, CEOs and policymakers – our attendees are looking to stay on top of the latest CX trends, network and gain tools to transform their jobs and the industry.
Who We Are?
CX Touchpoints Group is a leading customer Experience organisation in Africa. Changing the CX Narrative in Africa.
What We Do?
We cover core customer experience areas, from Research to training, organisation of CX Events, CRM deployment and Training.
Join the community of Customer Experience professionals in Africa and network and learn along side peers across Africa.
The Africa CX Experts
Be part of our next event and join front-line customer service professionals, entrepreneurs, Customer Experience managers, CEOs and policymakers all over Africa, in our networking and learning sessions.
Our Past Events
May 2018: Place st david douala
Cameroon Customer Experience Summit
The Cameroon CX Summit brings together executives responsible for customer experience in top companies in Cameroon, to meet with customer experience professionals from different industries, get inspired, share best practices, share customer experience trends, skills, network and inspire the next generation of customer experience professionals for Cameroon. It is a forum to share know-how in the domain and learn from the experts.
October 2017: Hotel vallee des princes douala
Cameroon Customer Service Awards
The Customer Service award is an opportunity to celebrate actors who have distinguished themselves in Customer service through the year. Every year, in 60 countries around world, stakeholders come together to recognize the value of good service and to thank those who are putting in efforts.Customer Service Award is an annual award presented to top organizations and professionals who achieve customer service excellence in their category.
Check out our upcoming events near you.
june 2020: nairobi, kenya
DIGITAL CUSTOMER EXPERIENCE FORUM
More than 50 leaders in the Banking, Financial Service and Insurance industry in Africa and beyond will gather in Nairobi, Kenya, between the coming June, to discuss efforts aiming to promote the new age CX techniques and various disruptive innovations in the customer experience landscape across BFSI in Africa.
This conference will focus on every aspect of Digital Customer Experience strategy, design led cultural development and technology selection that will not only ensure customer’s expectations are exceeded in the digital era, but also improve internal processes and drive revenue.
sep 2020: Accra Ghana
Ghana Customer Experience Summit 2020
The Ghana CX Summit brings together customer experience professionals from different industries in Ghana. Participants share best practices, customer experience trends and network . The one day long activities range from round table discussions, group discussions, presentations and one to one meetings.
Top in the 2020 agenda will be Omni-channel Customer Experience Design and CRM Deployment. With exclusive case studies from leading brands in Ghana.
oct 2020: Douala, Cameroon
Cameroon Customer Experience Summit 2020
The Cameroon CX Summit brings together customer experience professionals from different industries in Cameroon. Participants share best practices, customer experience trends and network . The one day long activities range from round table discussions, group discussions, presentations and one to one meetings.
Top in the 2020 agenda will be Omni-channel Customer Experience Design and CRM Deployment. With exclusive case studies from leading brands in Cameroon.
Partners & Sponsors
We celebrate our partners and sponsors.