Customer Experience Events

Choose from our customer experience events across Africa and join leading industry practioners .

Nairobi, Kenya.

DIGITAL CUSTOMER EXPERIENCE FORUM

AFRICAN BFSI MARKET

Seats

50+

Time

10th -11th June 2020

Speaker

21 Professionals

About CX Africa Events

From front-line customer service professionals to entrepreneurs, Customer Experience  managers, CEOs and policymakers –  our attendees are looking to stay on top of the latest CX trends, network and gain tools to transform their jobs and the industry.

Who We Are?

CX Touchpoints Group is a leading customer Experience organisation in Africa. Changing the CX Narrative in Africa.

What We Do?

We cover core customer experience areas, from Research to training, organisation of  CX Events, CRM deployment and  Training.

About Membership

Join the community of Customer Experience professionals in Africa and network and learn along side peers across Africa. 

The Africa CX Experts

Be part of our next event and join front-line customer service professionals, entrepreneurs, Customer Experience  managers, CEOs and policymakers all over Africa, in our networking and learning sessions.

Our Past Events

May 2018: Place st david douala

Cameroon Customer Experience Summit

The Cameroon CX Summit brings together executives responsible for customer experience in top companies in Cameroon, to meet with customer experience professionals from different industries, get inspired, share best practices, share customer experience trends, skills, network and inspire the next generation of customer experience professionals for Cameroon. It is a forum to share know-how in the domain and learn from the experts.

October 2017: Hotel vallee des princes douala

Cameroon Customer Service Awards

The Customer Service award is an opportunity to celebrate actors who have distinguished themselves in Customer service through the year. Every year, in 60 countries around world, stakeholders come together to recognize the value of good service and to thank those who are putting in efforts.Customer Service Award is an annual award presented to top organizations and professionals who achieve customer service excellence in their category.

Upcoming Events

Check out our upcoming events near you.

june 2020: nairobi, kenya

DIGITAL CUSTOMER EXPERIENCE FORUM

More than 50 leaders in the Banking, Financial Service and Insurance industry in Africa and beyond will gather in Nairobi, Kenya, between the coming June, to discuss efforts aiming to promote the new age CX techniques and various disruptive innovations in the customer experience landscape across BFSI in Africa.

This conference will focus on every aspect of Digital Customer Experience strategy, design led cultural development and technology selection that will not only ensure customer’s expectations are exceeded in the digital era, but also improve internal processes and drive revenue.

DCX - 1

Ticket

$499

Attendees

50+

Date

10-11th June 2020

Speakers

21 Professionals

sep 2020: Accra Ghana

Ghana Customer Experience Summit 2020

The Ghana CX Summit brings together  customer experience professionals from different industries in Ghana. Participants share best practices,  customer experience trends and  network . The one day long activities range from round table discussions, group discussions, presentations and one to one meetings. 

Top in the 2020 agenda will be Omni-channel Customer Experience Design and CRM Deployment. With exclusive case studies from leading brands in Ghana.

Ticket

$100

Seats

110

Date

12th Sep 2020

Speakers

12 CX Experts

oct 2020: Douala, Cameroon

Cameroon Customer Experience Summit 2020

The Cameroon CX Summit brings together  customer experience professionals from different industries in Cameroon. Participants share best practices,  customer experience trends and  network . The one day long activities range from round table discussions, group discussions, presentations and one to one meetings. 

Top in the 2020 agenda will be Omni-channel Customer Experience  Design and CRM Deployment. With exclusive case studies from leading brands in Cameroon.

Cameroon-Customer-Experience-Summit-

Ticket

50,000F

Seats

150

Date

10th Oct 2020

Speakers

25 CX Experts

Partners & Sponsors

We celebrate our partners and sponsors.