The CX Africa Experts
Customer Experience Events
From local customer experience meetups to national customer experience summits, awards and continent-wide events. CX Touchpoints Group organizes a series of customer service events around Africa. These events aim at promoting customer service standards, networking and learning among customer experience professionals.
Our Upcoming Events
Our Past Events
Oct 2024: Kigali, Rwanda
The 2024 CX Leaders Forum
On October 10, 2024, at the prestigious Ubumwe Grande Hotel, key customer experience players from the public and private sectors gathered to learn, network, and reimagine the future of customer experience (CX) in Rwanda & Africa at large. This was more than just a meeting, it’s was a pivotal moment in transforming customer experiences across the nation and launching a new platform for CX leaders in Africa. The event brought together over a 100 leaders. The event was organized by CX Touchpoints in collaboration with Sandsiv (Switzerland).
Oct 2023: CANAL OLYMPIA, DOUALA
The 2023 Cameroon Customer Service Fair & Expo
The Cameroon Customer Experience Summit & Fair took place from Oct 6, 2023- Oct 7, 2023. The event was marked by keynote talks, panel discussions and expositions. The event brought together over 500 delegates and walk-in visitors from across 30 companies in Cameroon and the sub-region at Canal Olympia Douala. Event partners included MTN, Orange, Société Générale Bank, Boisons du Cameroun, Prudential Beneficial, Ecobank, CIMENCAM ; Access bank, Bange Bank, NFC bank, DMMC, Newtelnet and Sandsiv.
august 2023: HOTEL la falaise douala
Transport & Logistics Customer Experience Forum
Fri, Aug 11, 2023: Travel, Transport & Logistics Customer Experience Forum, Douala. The event brought together over 100 delegates from across 10 companies in Cameroon and the sub-region at Hotel La Falaise, Douala. In collaboration with Sandsiv & African Women in Logistics.
APRIL 2023: Hôtel La Falaise Bonapriso
Bank & Financial Services Customer Experience Forum
Fri, Apr 21, 2023: Banking and Financial Services Customer Experience Forum, Douala. The event brought together over 100 delegates from across 15 Banks in Cameroon and the sub-region at Hotel La Falaise, Douala. In collaboration with Sandsiv, Ecobank, Union Bank of Cameroon
Oct 2022: KRYSTAL PALACE HOTEL douala
2022 Cameroon Customer Experience Summit
The Summit brought together executives and professionals responsible for customer experience from different companies and industries in Cameroon. This Two-day event took place at Krystal Palace Hotel, Douala from the 7-8th of October 2021 and was attended by over 200 delegates and 17 speakers. The six discussion themes included: Listening to the voice of the customer, Service with respect, Public sector customer experience, Elevating service through the adoption of technologies, Walking through the customer Journey, CX Best Practices, Leadership & and Strategy.
Day one of the summit was marked by keynote presentations and panel discussions while the second day was materclasses and group discussions.
Oct 2021: Hôtel La Falaise Bonapriso
2021 Cameroon Customer Experience Summit
The Summit brought together executives and professionals responsible for customer experience from different companies and industries in Cameroon. This one-day event took place at Hôtel La Falaise Bonapriso Douala on the 9th of October 2021 and was attended by over 100 delegates and 12 speakers. The four discussion themes included: Changing the world of work, Protecting customer-facing staff from rising levels of hostility and abuse, Essential customer service skills and competencies, Effective CX Strategy and customer-focused leadership and the way forward for the CX Industry in Cameroon and Africa.
May 2018: Place st david douala
2018 Cameroon Customer Experience Summit
The 2018 Summit brought together executives responsible for customer experience in top companies in Cameroon. This one-day event took place at Place St. David Douala on the 12th of May 2018 and was attended by over 150 delegates. The theme of the event was ‘Redefining Customer Experience in Cameroon’. The Agenda focus areas included: Customer Experience Strategy, Customer Data and Analytics, Customer Experience Design and Journey Mapping, Customer experience Channels and Customer Experience Feedback Systems.
October 2017: Hotel vallee des princes douala
Cameroon Customer Service Awards
The 2017 Edition of the Cameroon Customer Service awards was presented on the 6th of October at 7.00 pm at Hotel Vallée Des Princes Douala. The awards had two category groups, individual categories and corporate categories. Finalists in the individual category were voted within their organizations and details were provided to the awards committee. Corporate categories were open to nominations and voting by the general public and reviewed by the awards judges.
