The CX Africa Experts

Customer Experience Events

From local customer experience meetups to national customer experience summits, awards and continent-wide events. CX Touchpoints Group organizes a series of customer service events around Africa. These events aim at promoting customer service standards, networking and learning among customer experience professionals.


Customer Experience summit and B2B Expositions.

Our customer service conferences and summits are events that bring together customer service experts and professionals to network, learn and inspire change in the industry.

Cameroon Customer experience Summit 2021

Industry Specific Customer Experience Forums

Our customer service meetups are small events , where customer service advocates, professionals and industry experts in Africa meet to share ideas and learn.

cs week Africa

Customer Service Week - Africa

Are you looking forward to celebrate the customer service week or brainstorming on ideas for the week. Here is your starting point for customer service week celebrations in Africa.

Our 2022 Events

Our Past Events


2022 Cameroon Customer Experience Summit

The Summit brought together executives and professionals responsible for customer experience from different companies and industries in Cameroon. This Two-day event took place at Krystal Palace Hotel, Douala from the  7-8th of October 2021 and was attended by over 200 delegates and 17 speakers. The six discussion themes included: Listening to the voice of the customer, Service with respect, Public sector customer experience, Elevating service through the adoption of technologies, Walking through the customer Journey, CX Best Practices, Leadership & and Strategy.

Day one of the summit was marked by keynote presentations and panel discussions while the second day was materclasses and group discussions.

Oct 2021: Hôtel La Falaise Bonapriso

2021 Cameroon Customer Experience Summit

The Summit brought together executives and professionals responsible for customer experience from different companies and industries in Cameroon. This one-day event took place at Hôtel La Falaise Bonapriso Douala on the 9th of October 2021 and was attended by over 100 delegates and 12 speakers. The four discussion themes included: Changing the world of work, Protecting customer-facing staff from rising levels of hostility and abuse, Essential customer service skills and competencies, Effective CX Strategy and customer-focused leadership and the way forward for the CX Industry in Cameroon and Africa.

May 2018: Place st david douala

2018 Cameroon Customer Experience Summit

The 2018 Summit brought together executives responsible for customer experience in top companies in Cameroon. This one-day event took place at Place St. David Douala on the 12th of May 2018 and was attended by over 150 delegates. The theme of the event was ‘Redefining Customer Experience in Cameroon’. The Agenda focus areas included: Customer Experience Strategy, Customer Data and Analytics, Customer Experience Design and Journey Mapping, Customer experience Channels and Customer Experience Feedback Systems.

October 2017: Hotel vallee des princes douala

Cameroon Customer Service Awards

The 2017 Edition of the Cameroon Customer Service awards was presented on the 6th of October at 7.00 pm at Hotel Vallée Des Princes Douala. The awards had two category groups, individual categories and corporate categories. Finalists in the individual category were voted within their organizations and details were provided to the awards committee. Corporate categories were open to nominations and voting by the general public and reviewed by the awards judges.

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