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Customer Service

Events

From local customer experience meetups to national customer experience summits, awards and continent-wide events. CX Touchpoints Group organizes a series of customer service events around Africa. These events aim at promoting customer service standards, networking and learning among customer experience professionals.

Upcoming Events

Oct 2022: douala - Cameroon

2022 Cameroon Customer Experience Summit

The Cameroon Customer Experience Summit is the largest gathering of customer experience executives, industry leaders and customer service professionals in Cameroon. This event which comes up at the end of the international customer service week sets the stage for discussions on topical issues affecting the delivery of customer experience in Cameroon, looks at industry trends and technologies and sets the pace for future transformations in the industry.

For Sponsorship & Partnership contact events@cx-touchpoints.com

Ticket

Invitation Only

Seats

200

Date

8th Oct 2022

Speakers

16 CX Experts

Oct 2022: douala - Cameroon

2022 Cameroon Customer Service Excellence Awards.

The Cameroon Customer  Service Excellence Awards is a platform to reward and recognize customer experience excellence in Cameroon. The process for the awards comprises three distinct phases. Nominations, Judging and Award. These awards provide an opportunity to recognize and reward hardworking individuals and businesses in Cameroon who are providing excellence in customer service. The award extends to all organisations including Not for Profits and Government organizations. This is the only customer experience recognition event in Cameroon and seeks to promote the importance of customer service and encourage businesses and staff to strive to exceed customers’ expectations.

Ticket

Invitation Only

Seats

300

Date

To be announced...

Categories

18 Categories

Dec 2022: Kigali - rwanda

Africa Customer Experience Excellence Awards.

The Africa Customer Experience Excellence Awards recognizes customer experience excellence throughout Africa. This is the biggest CX Award in Africa. The event provides an opportunity to recognize and reward outstanding individuals and businesses in the continent whose stories need to be celebrated and showcased on Africa’s biggest CX stage. The award extends beyond companies to include Not for Profits and Government organizations. This is the only Africa-wide customer experience recognition event that seeks to promote the importance of customer service in the continent as a whole and tell the stories that define CX in Africa.

For Sponsorship & Partnership contact events@cx-touchpoints.com

Ticket

Invitation Only

Seats

300

Date

To be announced...

Categories

25 Categories

Our Past Events

Oct 2021: Hôtel La Falaise Bonapriso

2021 Cameroon Customer Experience Summit

The Summit brought together executives and professionals responsible for customer experience from different companies and industries in Cameroon. This one-day event took place at Hôtel La Falaise Bonapriso Douala on the 9th of October 2021 and was attended by over 100 delegates and 12 speakers. The four discussion themes included: Changing the world of work, Protecting customer-facing staff from rising levels of hostility and abuse, Essential customer service skills and competencies, Effective CX Strategy and customer-focused leadership and the way forward for the CX Industry in Cameroon and Africa.

May 2018: Place st david douala

2018 Cameroon Customer Experience Summit

The 2018 Summit brought together executives responsible for customer experience in top companies in Cameroon. This one-day event took place at Place St. David Douala on the 12th of May 2018 and was attended by over 150 delegates. The theme of the event was ‘Redefining Customer Experience in Cameroon’. The Agenda focus areas included: Customer Experience Strategy, Customer Data and Analytics, Customer Experience Design and Journey Mapping, Customer experience Channels and Customer Experience Feedback Systems.

October 2017: Hotel vallee des princes douala

Cameroon Customer Service Awards

The 2017 Edition of the Cameroon Customer Service awards was presented on the 6th of October at 7.00 pm at Hotel Vallée Des Princes Douala. The awards had two category groups, individual categories and corporate categories. Finalists in the individual category were voted within their organizations and details were provided to the awards committee. Corporate categories were open to nominations and voting by the general public and reviewed by the awards judges.

Cameroon-Customer-Experience-Summit-

Customer Service Conference and Summit

Our customer service conferences and summits are events that bring together customer service experts and professionals to network, learn and inspire change in the industry.

Meetup

Customer Service Meetups

Our customer service meetups are small events , where customer service advocates, professionals and industry experts in Africa meet to share ideas and learn.

cs week Africa

Customer Service Week - Africa

Are you looking forward to celebrate the customer service week or brainstorming on ideas for the week. Here is your starting point for customer service week celebrations in Africa.

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