Customer Experience Experts
Who we are
CX Touchpoints Group is a leading Customer Experience organization in Africa. We provide organisations with the tools they need to develop and implement unique customer experience strategies for transforming in-store experiences and online engagement. We help organizations to develop customer-centric cultures, build proactive and customer-focused teams, and develop processes and systems that focus on creating winning experiences and capturing the voice of the customer. We provide tools needed to measure customer experience at every stage of the customer life-cycle and enable our customers and partners to maintain a consistent level of service quality that permits them to boost sales and reinforce customer lifetime value.
Our mission is to transform customer service in Africa, through human capacity development and adoption of customer experience technologies. We are currently present in Cameroon, Ghana and Nigeria and deliver our solutions and programs in all African Countries.
Why choose us?
No one masters the Customer Experience in Africa better than us. Our unique approach takes into cognizance cultural shifts.
Because each organisation is unique, and each customer segment has its uniqueness, we work with your team to create solutions that tie with your corporate objectives and specific to your needs.
Before we engage on your customer experience transformation, we measure the current situation and perform a customer experience audit. We then set measurable objectives and use new technologies to measure the reach of our actions.
We use techniques that have been proven to work by other organisations. We use tools that have accounted for the success of many organisations.
From our Training Solutions, to online customer engagement, we make every dollar your invest on your transformation journey work for you.
Our team of seasoned professionals have both the skill set and and experience doing what we do.
Would you like to start a project with us?
Let our team of experts start your transformation journey today