Who we are
CX Touchpoints Group is a leading Customer Experience organization in Africa. We provide organizations and people with the tools and skills needed to develop and implement unique customer experience strategies.
We empower our clients and partners with the ability to develop customer-centric cultures, proactive and customer-focused teams, as well as processes and systems that create sustainable value for both the customers and the organization. We provide the tools needed to master customer experience at every stage of the customer life-cycle and the competencies needed by teams to do this.
Our mission is to transform customer service in Africa, through human capacity development and the adoption of customer experience technologies.
Why choose us?
No one masters the Customer Experience in Africa better than us. Our unique approach takes into cognizance cultural shifts.
Because each organisation is unique, and each customer segment has its uniqueness, we work with your team to create solutions that tie with your corporate objectives and specific to your needs.
Before we engage on your customer experience transformation, we measure the current situation and perform a customer experience audit. We then set measurable objectives and use new technologies to measure the reach of our actions.
We use techniques that have been proven to work by other organisations. We use tools that have accounted for the success of many organisations.
From our Training Solutions, to online customer engagement, we make every dollar your invest on your transformation journey work for you.
Our team of seasoned professionals have both the skill set and and experience doing what we do.
Would you like to start a project with us?
Let our team of experts start your transformation journey today