CX Touchpoints Group

Customer Service

The Africa Customer Experience Experts.

The Africa CX Experts

Culture fit Customer Experience agents

Are you a recruiter looking for customer service agents to join your team? Do you want to reduce the high cost of recruitment, training and the time spent on the learning curve? Are you looking for the right outsourcing firm for your customer service staffing needs? Then you should be talking to us.

Our customer service placement service has only one goal. That of ensuring that agents you hire have an in-depth understanding of customer service and are able to exibit professionalism in the way they relate with customers. We are the go-to organization for customer service talent in Africa.

Are you wondering how you can recruit the most skilled customer service representatives or tired of the high cost and time it takes to get frontline staff ready to delivery great experiences? Then hire one of our certified customer service professionals!

The Africa CX Experts

Are you looking for a Customer Service job?

Are you searching for a customer service job? Trying to grab the attention of recruiters? Or thinking about changing your job? It does not have to be a complicated process. Recruiters are looking for culture fit people who can serve as a bridge between the heart of the company and the heart of the customer.

To fit into this position requires skills and a professional attitude. Don’t worry we can make this possible. Join our placement program, choose a certification program that fits your budget and career goals and let us do the recruitment negotiations.

Our Placement Process

We change the way your source for customer service talent.

Customer service Training & Career development

We provide intensive customer service training and coaching. Our customer service career development program is designed to equip individuals with the competences needed to excel in customer service.

Certification and profiling of trained professionals.

At the end of training and coaching, we certify trainees on their skill levels depending on the training program undertaken. Our certification programs that run from level 1 to 4 qualify a professionals skill level.

Placement of trained professionals

Our trained customer service professionals are either directly hired by organizations searching for customer service talent or outsourced to organizations in need of temporal or permanent skilled agents.

Customer Service Career Development Program.

Becoming a great customer service professional requires mastering certain competencies, knowing certain theoretical concepts and having a great deal of practical experience.

The customer service career development journey defines the milestones that can be achieved on the path to becoming a customer experience leader.

The objective of this program is to give those who want to take a career or are currently working in the area of customer service, the guidance and tools needed to become great professionals. The program provides continuous support and coaching from when you decide to take a career in customer service, to when you become a full customer experience leader.


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