The CX Africa Experts
Africa Customer Service Leaders
Customer Service in Africa
Customer service in Africa is as diverse as the continent itself. With the technological revolution beginning to take ground in Africa, it is important to identify key actors leading the change. As African institutions increasingly adopt customer service technologies and new models that permit to improve overall customer experience, it is important to keep structuring the industry, bring out key actors and inspire the next generation of customer experience leaders.
Cameroon
Last Update: 24th Jan 2021
Marie-Rose DAYA
GENERAL MANAGER Customer Services / Customer Experience – MTN
Yannick TIENTCHEU
Marketing, Brand Communication and Customer Experience Regional Director CEMAC – UBA
NIBA Paschaline
Director of Client Engagement – Ecobank Cameroon
Michel MEKOULOU
Customer Experience Director – Orange
Sambou Augustin
Contact Centre Site Manager – PCCI GROUP
Vassil Yango
Area Head of Customer Experience (CEMAC zone, DRC and Angola) – A.P. Moller – Maersk
Olive Schulman
Head of Customer Service – DHL Global Forwarding
Aline Mandeng
Area Customer Experience Manager – Safmarine Cameroun
Marie Paule Ekodo
Chef Service Client – Total Cameroon
Danielle Laure LIKENG
Chef Service Client – BGFI Bank Cameroun
More Countries coming up Soon!
Did we miss out someone? Do you want to share with us the profile of a customer service leader in your country? Please send us an email to info@cx-touchpoints.com or leave us a message through our website chat.
Africa Customer Experience (CX) Stories
These stories are meant to inspire CX practitioners and provide industry references for CX Transformation programs. These Stories will enable you to improve your customer service by learning from industry-specific best practices.
Africa Customer Service Meetups
Our customer service meetups are small events , where customer service advocates, professionals and industry experts in Africa meet to share ideas and learn.
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Are you looking forward to celebrate the customer service week or brainstorming on ideas for the week. Here is your starting point for customer service week celebrations in Africa.