The CX Africa Experts

Africa Customer Service Leaders

Customer Service in Africa

Customer service in Africa is as diverse as the continent itself. With the technological revolution beginning to take ground in Africa, it is important to identify key actors leading the change.  As African institutions increasingly adopt customer service technologies and new models that permit to improve overall customer experience, it is important to keep structuring the industry, bring out key actors and inspire the next generation of customer experience leaders.


Last Update: 24th Jan 2021

Marie-Rose DAYA

GENERAL MANAGER Customer Services / Customer Experience – MTN


Marketing, Brand Communication and Customer Experience Regional Director CEMAC – UBA

NIBA Paschaline

Director of Client Engagement – Ecobank Cameroon


Customer Experience Director – Orange 

Sambou Augustin

Contact Centre Site Manager – PCCI GROUP

Vassil Yango

Area Head of Customer Experience (CEMAC zone, DRC and Angola) – A.P. Moller – Maersk

Olive Schulman

Head of Customer Service – DHL Global Forwarding

Aline Mandeng

Area Customer Experience Manager – Safmarine Cameroun

Marie Paule Ekodo

Chef Service Client – Total Cameroon

Danielle Laure LIKENG

Chef Service Client – BGFI Bank Cameroun

More Countries coming up Soon!

Did we miss out someone? Do you want to share with us the profile of a customer service leader in your country? Please send us an email to info@cx-touchpoints.com or leave us a message through our website chat.

Africa Customer service Stories Cover

Africa Customer Experience (CX) Stories

These stories are meant to inspire CX practitioners and provide industry references for CX Transformation programs. These Stories will enable you to improve your customer service by learning from industry-specific best practices.


Africa Customer Service Meetups

Our customer service meetups are small events , where customer service advocates, professionals and industry experts in Africa meet to share ideas and learn.

cs week Africa

Customer Service Week - Africa

Are you looking forward to celebrate the customer service week or brainstorming on ideas for the week. Here is your starting point for customer service week celebrations in Africa.

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