The Africa CX Experts
Customer Service Meetups
About Customer Service Meetups
Customer service meetup is a platform for customer service professionals to meet in their home towns to network, learn and share ideas. The purpose of this initiative is to build a strong community of customer service professionals in Africa. Participants share best practices and contribute to building a strong network of professionals defining the future of the customer service industry in Africa.
Anyone passionate about customer service can start a local meet-ups forum. We provide you with the guidance and the platform to make this possible. Our structured resources and guides will help you run your local sessions.
BUILDING THE ROADBLOCKS OF CUSTOMER EXPERIENCE IN AFRICA
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How it Works
Join or start a local customer service meetup in easy steps.
Building the Customer sevice industry in Africa.
Africa is the world’s second-largest and second-most populous continent, after Asia. With 1.3 billion people as of 2020, it accounts for about 18% of the world’s human population. Africa’s population as a whole is very young, with 60% of the entire continent aged below 25, making it the youngest population in the world.
Africa has a strong growth potential and the ability to take advantage of the technology revolution to leap frog from poverty to economic growth and stability. Part of these growth initiatives involves building Africa’s human capital. Developing strong professional networks of people capable of taking the lead.
Customer service in Africa has remained a major concern, and in most countries poor service is the norm. This is mostly due to the bad example set by the policy makers and governments in place. Public sector customer service is worst and sets a bad example for the private sector.
Businesses in Africa could thrive if they begin to put the customer at the center of their organizations. Create more customer centric processes and build the human capacity of all employees to understand their role in achieving great customer experiences.
The Customer Service meet-ups seeks to bridge this gap by empowering customer service professionals all over Africa to take the lead in the customer service transformation of their organizations beginning with themselves.