LEARN . EXCEL . TRANSFORM

Start Your Customer Experience Transformation Journey

CORPORATE TRAINING

Because your customers are the reason for which you exist, We organize personalized customer service training for institutions and companies, tailored to their specific needs. This enables organizations to develop unique customer service cultures and display high quality service standards.

Our Small business customer service training also equips small businesses with the tool to improve their service delivery at very low budgets.


NATIONAL DIPLOMA IN CUSTOMER SERVICE

This is an intensive Customer Service training that equips you with customer centric skills needed to handle customers and be a professional frontline staff. This program has been designed to meet the needs of Customer facing staff.
Specialization:

  • Bank Customer Experience
  • Hospital Customer Experience
  • Air Hostess & Transport Customer Experience
  • Retail Customer Experience
  • Hospitality Customer Experience
  • Call Center Agent

Duration: 9 Months (   6 months Training + 3 months Internship)          Fee: 450,000FCFA

Certification Body: Cameroon Ministry of Vocational Training and Employment.

Learning Type: Distance Learning & On Campus


CX CERTIFICATION PROGRAMS

The program is designed to introduce students to both customer service skills and CRM fundamentals in managing customers.  The curriculum will introduce students to concepts and functionality for all customer service professionals.  This Certification Program is a core certification program of the American Certification Institute. This program offers the designation of CICSP (Certified International Customer Service Professional) to candidates who demonstrate their understanding of the fundamentals of the profession through the successful completion of rigorous professional certification examinations based upon the CUSTOMER SERVICE MANAGEMENT BODY OF KNOWLEDGE (CSMBOK).

Duration: 1-3 Months                             

Fee: 250,000FCFA 

Certification Body: American Certification Institute, Delaware USA

Learning Type: Distance Learning & On Campus

TRAINING GALERY