The Biggest Network of CX Professionals in AFRICA

Student Membership

These are members who are studying to become customer service professionals or in the Institutes Customer Experience Incubator Program. Students of institutions of higher learning are encouraged to register as members. This membership category gives students the possibility to acquire customer service skills prior to their job search. Enables students to understand the Customer Service Profession. It is a strong networking forum for students and a career preparedness tool.

Full Membership

Full members are either persons who have undertaken the customer service certification programs of CX Touchpoints or are currently performing a customer Service Job. Membership is open to all Customer Service Professionals from all companies in Africa. Members join a strong network of customer service professionals all over Africa and share from the rich benefits of this membership category outlined below.

Corporate Membership

Organizations interested in partnering with CX Touchpoints, to improve on their service quality and develop a customer centric culture as well as enhance customer service excellence skills in their staff.

Benefits of a member

  • You will be receiving insight and knowledge about the latest customer service issues that are relevant to your needs.
  • You will have access to tools, training and practical solutions that will raise standards across your organization.
  • Access to a forum, to network and exchange ideas with other customer service professionals.
  • Career development and growth through participation in courses, seminars and workshops to develop your knowledge and skills in Customer service.
  • Opportunities for recognition in annual Customer Service Awards organized during the customer service week.
  • The opportunity to make your personal contribution to the development of customer service in Africa.
  • Certificates of membership and membership number.
  • Discount to all CX Touchpoints events.
  • Registration in the CX Touchpoints database of Customer Service professionals accessible to companies and organizations for recruitment.
  • Access to information on upcoming local and international customer service trainings, workshops, seminars and talks.