The CX Africa Experts
Human capacity Building
Empower your team
A key Pillar in your customer service transformation program is PEOPLE. Great customer experience begins with your employees. Improving employee experience and building their capacities is the most sustainable way of achieving long term customer service transformation.
To become a customer centric-organisation a key requirement is to develop a culture in which employees actively want to please the customer and not just offering good service because they are expected to.
With the right training and organisation-wide coaching, the entire team can be empowered to work towards a common goal; that of improving the overall customer experience, with each team member understanding the role they have to play.
We provide coaching for teams to get them aligned to a customer centric culture giving you a better shot at improving your customer service. We also provide employee customer service training that equips your team with the required skills to deliver great customer experience.
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Online Employee Customer Service Training
We equip your team with the skills they need to understand your customers and deliver great customer service. This online training can be taken on a computer or mobile phone making it easy and flexible for your employees.
Face-to-face Employee Customer Service Training
These sessions can be organised within your establishment or in third party venues. We drill your team on core customer service concepts and behaviours, and empower them to take action.
Customer Service Certification Program
Become a certified customer service professional and take your career to the next level. Our certification program s are for individuals who wish to demonstrate their mastery of customer .
Customer Service Career Development Program
It provides training, personal development and exposure, giving program participants easy access to customer service jobs, better productivity and career fulfilment.
The value of Customer Service Training.
Customer service is what separates companies that thrive from those that fail. One way of ensuring that employees have what it takes to deliver good customer service is through customer service training and refresher programs.
Customer service training should not be a onetime event. As customer needs, technologies, and expectations change, there is need to keep employees updated with new skills and techniques of handling different customer situations and maintaining consistent good service.
Customer service training improve employee engagement and motivations, improves customer service skills, increases customer satisfactions and creates more value for the company.
We are the Africa CX Experts
Why Choose us?
Whether you are looking for a short or intensive program, looking to train a small or large team, dealing with employees of varied ages and educational backgrounds, we got you covered. Our team of expert trainers have years of experience refining customer service solutions and working for multinationals in different countries.
We understand the specificities of customer service in Africa. We have performed hundreds of trainings for different age groups and in different countries all over Africa. Our training methodology focuses on shaping behaviors and using practical examples from the trainees’ everyday life, making the training more interactive and the concepts easily retained. Our track record of success delivering customer service transformation is our key strength.