The CX Africa Experts
CX-Touchpoints partners with RF Benchamark
RFBENCHMARK is a solution developed by the Notel Company, specializing in measuring essential mobile network parameters. With its remarkable popularity in Central and Eastern Europe, RFBENCHMARK now sets its sights on the African continent.
CX Touchpoints Group Partners with RF Benchmark to Revolutionize Mobile Internet Experience in Africa
In a groundbreaking move poised to redefine the mobile internet landscape across Africa, CX Touchpoints Group, Africa’s leading Customer Experience organization, and RFBENCHMARK, a cutting-edge mobile network measurement solution developed by the Notel Company, have proudly announced their strategic partnership. This exciting collaboration marks the launch of the RFBENCHMARK Crowdsource tool, a groundbreaking and free platform designed to empower users to independently investigate mobile internet quality and speed across the continent.
This strategic partnership underscores the unwavering commitment of both CX Touchpoints and RFBENCHMARK to bring transparency and innovation to the African mobile internet sector. By harnessing RFBENCHMARK’s well-established expertise in mobile network parameters and CX Touchpoints’ unparalleled grasp of customer experience, users are now equipped to make well-informed decisions concerning their choice of cell phones and mobile internet services. The primary goal of this initiative is to dispel myths and challenge the prevailing norms, ensuring that the advertised speeds by mobile network operators are not mere marketing tactics but grounded in reality.
Szymon Nowak, CEO of RFBENCHMARK, expressed his enthusiasm, saying, “RFBENCHMARK has always been a trailblazer in providing users with precise and transparent data regarding mobile network performance. Our partnership with CX Touchpoints Group is a significant stride towards expanding our influence and impact, particularly in the dynamic and rapidly evolving African market.”
Echoing these sentiments, Kpunsa F. Mbinkar, the Managing Partner of CX Touchpoints Group, affirmed, “Our mission has always been to revolutionize customer experience in Africa. Collaborating with RFBENCHMARK enables us to further empower our clients and partners with a tool that not only elevates their customer experience but also delivers tangible value by offering insights into mobile internet quality.”
The RFBENCHMARK mobile application, which has enjoyed tremendous success in Central and Eastern Europe, enables users to measure crucial mobile network parameters, such as signal strength and internet speed tests for various technologies. These results, displayed on an interactive map at www.rfbenchmark.eu, provide invaluable insights into mobile internet quality, coverage, and the locations of mobile network transmitters.
CX Touchpoints Group has played a pivotal role in reshaping the customer experience landscape in Africa. Their tools and strategies have empowered organizations to cultivate customer-centric cultures, build proactive teams, and establish systems that drive sustainable value for both customers and businesses.
This partnership signifies more than just the amalgamation of two industry giants; it represents the fusion of innovation, expertise, and a shared vision for a brighter, more interconnected Africa.