CRM . Software . Platforms

Customer Experience Systems

What is the right CX Software or App for me?

To implement your CX strategy and maximize your ROI you must use the right Customer Experience or CRM software. Today, it is not enough to choose a CX management software which fits with the needs of your company, but also one that meets the requirements for success in a modern market landscape. Customer needs are changing rapidly, technologies are growing and competition is rising. Meeting up with your CX objectives requires proactivity.Using tools that are not aligned to your business objectives could lead to poor customer experience.

These CX tools range from customer survey tools, multi-channel feedback collection tools, analytics  and visualization tools, data exporting tools, customer journey mapping tools, built in sales and marketing tools, support tools and workflow management among others. These tools come in the forms of mobile Apps, Website Plugins, and desktop Applications. Today many are cloud based tools.

This is a list of tools with a short summary on what they do and links to their websites to ease your selection.

The Zendesk Suite offers tools you need to let customer conversations flow seamlessly across channels, creating a better experience for both your business and your customers.

CRM software features: Integrated Support, Knowledge base and smart self-service, Live chat and Messaging, Call center Software, Proactive campaigns, Analytics and reporting and Sales force Automation.

 

IBM

IBM Tealef

IBM Tealef helps businesses create a digital presence that engages customers, by capturing, analyzing and replaying details of customers’ who visited on to the website and find site errors or issues and understand the impact that transaction failures have on business approach.

CRM software features: Analyze customer behavior, More profitable & effective customer service, Solve abandonment with AI Struggle Analytics, Secure your data, Save time, take action with AI Anomaly Detection.

sas

SAS Retail omnichannel analytics

Retail omnichannel analytics from SAS lets you apply analytics to every step of the customer journey for better connections and deeper insights. It enables you to deliver more personalized shopping experiences and increase revenue.

CRM software features: Mechandise planning and Price optimisation, Customer Insights, Supply and demand planning.

hunspot

Hubspot Sales Hub

It brings all your communication channels — email inboxes, live chat, forms, Facebook messenger, and more — together into one universal inbox. Complete help desk with built-in automation and reporting. Self-service solutions that make it easy for customers to solve their own problems. feedback and advocacy tools to improve customer  experience and identify happy customers willing to share their opinion of your business

CRM software features: Help Desk, Shared Inbox, Hubspot CRM, Knowledge base, Live chat and Bots, customer Feedback.

oracle

Oracle CX Platform

Oracle helps businesses leverage all available data and deliver experiences that are individualized and connected across every brand touch point. With the Oracle CX platform, any business across any industry can build, extend, integrate, secure, and analyze all customer experience applications across all business functions including marketing, sales, service, and commerce.

CRM software features: Customer data, intelligent insights, connect data across every part of your business, content Experience, Leverage the power of social media.

saleforce

Salesforce Service cloud

Saleforce Service Cloud gives agents easy-to-use customer service tools for a unified view of every customer interaction across business, along with powerful productivity tools. Helps managers optimize their support teams with prebuilt performance dashboards and apps with AI-powered insight. Helps customers find answers fast — on their own terms and time frame. Permits to reach customers across every digital channel.

CRM software features: Connected Overview. Mobile App. Customization. Innovation and scalability. Trust and security. Customer Success.

With Zoho CRM, Connect in real time with customers and prospects, across all channels. Automatically automates recurring tasks. Measure the performance of every sales activity. Define your sales process, and all your team has to do is follow it. Centralized calendar make closing a deal easier for everyone. Get your marketing and sales team on the same page.

CRM software features: Multichannel, ZIA Artificial intelligence,  Performance and analytics, Customization, Process management, Sales automation, Pipeline Management, Team Collaboration, Marketing Automation.

With odoo, you schedule activities based on your sales scripts: calls, meetings, mailing, and quotations. Get all information you need, directly on the opportunity: website pages viewed, mail received, etc. Use actionable data to make better decisions. Easily review your performances & next activities. Real-time messaging to enhance collaboration

CRM Software features: Faster sales management. Leads management. Activities and calls management. Customer data. Integrated VoIP. Reporting.

dynamics

Microsoft Dynamics 365 for Customer Service

With Dynamics 365, you create positive experiences through any channel and on any device to exceed customer expectations. Continuously improve while reducing costs by using data and intelligence to transform how you provide service. Create virtual agents, empower managers with actionable insights, and guide agents to the right outcomes.

CRM Software features: Deliver value at every touchpoint, Resolve issues proactively, Engage with customers on any channel or device, Speed onboarding and adoption and Enable an agile support model.

insightly

Insightly

Insightly helps map and better understand complex customer relationships through flexible record linking functionality. Automatically route leads to the right person, in real time, so sales reps follow up on leads while they’re still hot. Create and send emails from within Insightly in a few clicks, or send out bulk emails to a list of contacts or leads with ease.

CRM Software features: Relationship Linking, Lead routing, Workflow automation, Send, track, and save emails, Manage projects and delivery, Streamline business processes, Design dashboards and track important metrics

Nimble delivers Contact Management, Sales and Marketing automation, people and company business intelligence, social listening and engagement and mobile/browser apps. Quickly scan your Sales Pipeline, Calendar Appointments, Tasks, Sales Intelligence and Social Signals to track priorities and work effectively.

CRM Software features: Social Profile Matching and Enrichment, Business Insights on People and Companies, Social Prospecting, Smart Agenda & Activities, social listening and engagement.

Act! provides tools to build relationships, maximize engagement, and drive business growth. Keep rich customer details, emails, documents, notes, history, activities, and more in one easy to find place. Engage prospects and customers with response-driven nurture marketing campaigns. See dynamic, visual snapshots of real-time metrics with interactive, graphical.

CRM Software features: Rich customer management, Powerful marketing automation, Dynamic sales pipeline management and Actionable business insights.

With Nutshell, Store all your contact details, call notes, and email conversations in one place so everyone on your team. Design and execute a sales process. View and track your leads. Download presentation-ready charts and view “snapshots” of your business at different points in time so you can track progress.

CRM Software features: Automate your email outreach. Unite your sales team. Find every contact, customer, and conversation.  Report on your performance. Automate your sales process. View and track your leads.

Copper scrapes and captures all of your contacts, emails and other crucial account details so everything’s automatically there and ready for you to start selling. All of your teams have visibility into every single customer moment so you can pick up where your colleague left off knowing exactly what’s going on with every deal. Built-in sales forecast reports display potential revenue by expected close date so you can keep a pulse on your pipeline, plan ahead and course correct

CRM Software features: Sales Automation. Relationship management. Sales intelligence , analytics and reporting.

sap crm

SAP® C/4HANA

SAP® C/4HANA brings together customer data, experiential and operational data, and the power of intelligent technologies across sales, marketing, commerce, and service to deliver engaging and trusted experiences in the moments that matter most to your customers. SAP C/4HANA is a modern integrated suite that empowers businesses with the ability to optimize customer experience. It permits to continually engaging customers – instead of ending communication once an order is placed

CRM Software features: Harmonized user experience. End-to-end processes. Business and master data services. Suite intelligence and analytics.

apptivo

Apptivo CRM

Apptivo is a sales & marketing tool that includes lead management, an opportunity pipeline with intuitive dashboards, campaign management, and flexible workflow tools including marketing automation. The platform includes apps that help in all areas of business. Some of the most popular solutions are help desk, invoicing, project management, procurement, and more. All of our apps are designed to resolve around the CRM, providing a complete 360° view of your customer.

CRM Software features: Contact management system, sales tools for lead management analytics activity tracking, pipeline visualization, and automated workflow.

amoCRM adds a whole set of messaging apps to your arsenal, equipping your reps to respond lighting-fast to hot leads and drive more sales. On one screen, the sales pipeline delivers a bird’s eye view of your whole sales process in action. Interactions are unified in a single centralized feed that captures the whole history of your relationship. Puts your sales on auto mode. Real-time reports that deliver powerful insights that you can rely on.

CRM Software features: Full integration with messaging apps. Easy-to-use pipeline management. Mobile CRM. All communication tools combined. Sales Automation. Built-in team messaging. Chatbot builder. Sales Analytics.

suger crm

Sugar CRM

Sugar gives your service teams a complete view of your customers with a single marketing, sales and service solution that integrates with your other systems. Dynamic workflows route cases to the appropriate agents based on issue priority, team capacity, and agent expertise to optimize efficiency and resolve issues faster. Empower customers and business partners with self-service tools. With reporting and dashboards, teams can easily monitor customer satisfaction.

CRM Software features: Visibility into sales activity and history. Dynamic workflows. Self-service tools including a knowledge base. Reporting and dashboards. Dynamic alerts and reports. REST APIs.

teamgate

Teamgate CRM

Adding proven lead capturing forms to your web pages, using a palette of easy-to-use widgets, online CRM tools, and fully automated integrations. Eliminate the manual data entry process by using Teamgate+LinkedIn Shuttle. Identify, organise and qualify your leads effectively. Manage and accelerate your sales. Using Teamgate it’s possible to create a complete snapshot of each and every client. Tracking and sharing key performance indicators and business metrics.

CRM Software features: Lead Capturing.  Lead Management. Sales Pipeline Management. Contact Management. Sales Leaderboard. Track and share KPIs.

Sage CRM give you complete view of the customer life-cycle, your customer service team gains the tools they need to resolve queries faster and with more personal responses. Create targeted campaigns based on customer information. Customer service teams handle customer queries more efficiently, and sales teams can source quotes faster. Automating work-flows that seamlessly connects one department to the next. Using real-time information about the volume and value of trade.

CRM Software features: Team management. Knowledge base. Case management. We self-service. Reporting.