2022 Cameroon Customer Service Excellence Awards

The Cameroon customer service excellence award is Cameroon’s premier customer experience awards program. The event which comes up at the end of the International customer service week recognizes customer service best practices, performance and innovations in Cameroon.

Cameroon Customer Service awards 2017

Celebrating Service Excellence in Cameroon.

Cameroon’s most prestigious customer service awards – run by CX Touchpoints Group

Being recognized as a leader in customer experience is a prestigious recognition that demonstrates excellence in your sector of activity. This reinforces customer trust, enhances your teams’ morale and permits you to differentiate through service excellence.

March 15th 2022 – Entries open.

Oct 30th 2022  (Extended to Dec 15th 2022) – Entries Closed.

January 3rd 2023 – Finalist Announced

Jan 23rd 2023 – Finalist Judging Completed.

Friday, Jan 27th  2023 – Winners Announced ( Awards Gala)

2022 Award Categories

Individual Categories

  • Customer service professional of the year.
  • Customer Service Executive of the year.
  • Customer service CEO of the year.

Organization Categories

  • The customer service team of the year award.
  • The customer service organization of the year award – Government / Not for profit.
  • The customer service organization of the year award – Hospitality Industry.
  • Best use of insights and feedback Award.
  • Best digital customer experience Award.
  • Best employee experience in crisis award.
  • Customers at the heart of everything – Financial services.

The Awards Process

The start point in the awards process is reviewing and understanding the awards guideline. This guide clearly explains each category and the award process. The award process is divided into 4 activities; Entry, Selection of Finalist, Judging and Announcing Winners.

2022 Cameroon Customer Experience Awards

Be a sponsor / Partner

Partnering is a great way to ensure your name is in front of thousands of business professionals. You’ll be seen by all the visitors to the Customer Service Awards site, the entrants and Finalists on the day of the Awards Finals and via social media and press coverage on our Customer Experience Magazine.

Cameroon Customer Service awards 2017 (2)

The Awards Night.

The awards gala will be a red carpet event in Douala, the heart of the economic capital of Cameroon. This award gala will mark the end of the celebrations of the 2022 customer service week in Cameroon. Winners will be handed trophies and allowed to express their feelings about the award. You can request for an invitation to this red carpet event below.


Invitation Only




Friday 27th Jan 2023


Hôtel La Falaise Bonapriso

Meet our 2022 Judges

The award judges come from different industries and bring with them specific view points and competencies. They will the award submissions using a well structured evaluation criterion in compliance with the awards process.  

Kpunsa F. Mbinkar
Fotabe Elmine , DBA
Sundjoh Fabien, PhD
Karine Kondo
Nyuykonge Charles, PhD
Ntongwe Enongene
Mambe Churchill
Kihkishiy Kenneth
Anita Ekokobe
Anita Ekokobe
Adeline Sede
Adeline Sede
Maboh M Nkwati, PhD
Maurice Kaki
Kisito Nguene Ndoum
Kisito Nguene N.
Anita Ekokobe


A peek into our Past Awards 

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