Improving Customer Service through new technologies
Customer experience software and apps are systems that have been built to enable you master key elements of your customer journey. These systems permit you automate certain task, organize customer data, thus making customer engagement easy and sales better.
Some key task which customer experience management tools perform include: sales automation, marketing automation, project and task management, tracking and engaging visitors on your websites, managing customer queries, questions and complaints, engaging customers on all social media platforms, capturing the voice of the customer through feedback systems, tracking key CX metrics and performance indicators and lastly helping you make sense of all the data you have on your customers.
Website Visitor Tracking
Choosing the right customer Experience tools
There exist thousands of customer service software and applications. Choosing the right software sometimes is not an easy decision. Many customer service technology transformation projects fail because of using the wrong solutions. Here is the way forward.
Customer Focused websites - Website Engagement
A key element in in developing an omni-channel customer experience is having a customer focused websites. A website plays a central role in online customer engagement and digital strategy.
Zoho One - The Business Operating System
Zoho One is an integrated suite of 45+ applications with advanced enterprise-class capabilities that multiply the ROI for your business. Manage your sales, marketing, finance, human resources, operations, and much more with this easy-to-use, all-in-one solution.
Why you need a Customer Relationship Management (CRM)
One of the most sensitive aspects of managing a business is managing customer relationships. To be consistent in your customer service efforts, there is need to use CRM tools.
CRM helps you keep all the information and documents about your customers in one place making it easy for different departments to access and use the data. It permits to track customer behaviours letting you know the right time to sell. It makes it easy to perform targeted marketing through a combination of emails and messages based on customers’ interest. It makes it easy to collect and manage customer feedback. Lastly it provides valuable data and reports that can be used to make informed decisions about the customer.
We are the Africa CX Experts
Why Choose us?
Our system deployments services enables you to jumpstart your business customer service transformation with minimal deployment time. Our team will map your business and customer management requirements to the new platform, and enable you run your business like a pro.
We deploy, customize and train your team to get you instantly started on CRM. We are aware that most CRM deployments fail because of too much technicality and inability to map the existing systems and processes to the CRM. We know most sales people are not IT experts and prefer to focus on sales rather than system deployments.
We make this task easy and pleasurable. We give your teams the excitement that goes with using the new tool and still meeting their daily objectives by leveraging our expertise and experience in enabling you take your business to the next level.