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What is Customer Service?

In this article we will discuss what customer service is all about. This guide brings out the importance of customer service and its central role in every organisation. It also ...
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Why Companies continue to have poor service

The need to eliminate poor customer service is no longer news. Many organisations have this as a business objective but the reality is; they often fail to meet this objective ...
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Never tell a customer “how can I help you?”

Help! Are you kidding me? It is amazing how things have changed and how customer’ needs are evolving. Customer Experience is very much influences customer buying behavior. Customer buying behavior ...
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The top 10 things customers hate and how to avoid or resolve them.

This article examines the top 10 things customers hate, things that lead to poor customer service. It also gives the solutions that permit an improvement in customer service and user ...
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Cameroon Public Sector Customer Experience: Governments Biggest Failure!!!

It is very common for Civil Servants in Cameroon to give extremely poor customer service to those who visit public offices. A recent survey done by Institute of Customer Service ...
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Customer Intimacy : The greatest business secret

To achieve sustainable market shares, companies must embrace a competitive strategy. Treacy, M. & Fred Wiersma, F (2017) describe 3 competitive strategies to be used; operational excellence, customer intimacy and ...
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Predictive Data Analytics the Future of the Customer Service Industry

The Customer service industry is one of the fastest growing industries in modern business. This could be explained by two main concepts: The fact that business leaders are beginning to ...
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