Cameroon Customer Experience Summit 2020

Cameroon Customer Experience Summit is the first and biggest annual gathering of customer experience professionals in Cameroon.  It is where Cameroon’s top executives responsible for customer experience meet with customer service professionals from different industries, get inspired, share best practices, explore CX trends, identify  customer service skills that are most needed, network and set the pace for the customer experience industry in Cameroon.

Work Sessions


Omni-channel Customer Experience Design and CRM Deployment

Best Practices for Cameroon

This one day event in the heart of the Economic capital of Cameroon, paves a way to improving customer experience standards in Cameroon, through effective networking by actors in the field. This is the biggest customer experience gathering in Cameroon. The day long activities would be characterized by:

  • Presentations
  • Case study Demonstrations
  • Round table Discussions
  • Panel Discussions
  • Networking sessions
  • Group Discussions
  1. Learn how to eliminate organizational bottle necks that prevent a successful CX transformation: Improve profitability by combining sound strategy with tactical implementation. Enable your team to bring theory into practice – build engagement, better client satisfaction, and raise profits.
  1. Learn how to innovate at the speed of digital and get ahead of the competition: Today’s CX is driven by more than face-to-face interactions and call centers. Build an agile digital ecosystem that transcends pockets of innovation. Increase the pace of change at your organization and exploit disruptive technologies. The role of data analytics and robot technology in collecting customer feedback and analyzing customer trends will be exposed.
  1. Learn Lessons from the leading CX pace setters in Cameroon – Public and Private sectors: Boost results with insights from elite brands and public service leaders. Gain actionable insight from the most innovative case studies from diverse industries on CX transformation in Cameroon. Benefit from tools grounded in real-life experience by senior CX executives.
  1. Networking with peers from different industries: Cameroon CX summit is a gathering of CX professionals, program experts, and people who are striving to optimize their organization’s customer experience. This come together offers an excellent opportunity to get to know other like-minded individuals and use those conversations to take new ideas back to your own organization.
  1. Learn high level research and CX trends for 2020: Engage CX practitioners through peer discussions, dynamic panels, and candid exposures. Challenge ideas and expand your toolset at this intimate forum. Get the practical answers you need to maximize ROI. Learn from CX innovators and have access to research in the domain.
  1. The largest gathering of customer service leaders in Cameroon: Gather best-in-class practices from Cameroon’s CX leaders. Attend this specialized summit for tips to innovate your brand and transform culture, while networking with experienced industry professionals.
  1. Elevate CX through customer journey design and monitoring: Learn customer journey mapping and design and experience creative ways of transforming your customer touch-points. This will help provide personalized customer interaction across multi-channels.

The Cameroon Customer Experience summit is organized by Customer Experience Touchpoints Group, a leading customer experience organization in Africa, with head office in Cameroon. The organization has representations in Cameroon, Ghana and Nigeria. CX TouchPoints group is the organizer of the Cameroon customer service Awards 2017, the Cameroon customer service summit 2018 and has been a key player in the development of the customer experience industry in Cameroon. Former Called Institute of Customer Service Cameroon, CX touchpoints group focuses on four core services:

CX Touchpoints Group is an approved VOCALCOM partner, Approved ZOHO partner, runs Chattered Managers Institute UK accredited CX certification programs.  As a leading CX brand in Africa, CX touchpoints Group, currently runs the biggest network of customer service professionals across Africa (The Africa CX Forum) and is collaborating with several organizations to change the customer service narrative in Africa.

2020 Focus Areas

Digital & Omni channel Customer Experience

Explore strategies for delivering a seamless, customer-centric experience across different channels and better ways of engaging customers. 

CRM Deployment and management

Learn how to plan and implement Customer Relationship Management Systems. Understand the methodology for deploying CRM systems.

Customer Experience Management Frameworks

Explore the different steps in transforming an organisation into a customer centric organisation. Reviewing models that work for others.

CX Challenges for Cameroon

Are you facing challenges with managing the experience of your customers? Learn from experts in Cameroon and copy best practices that can work for you.

CX Best Practices for Cameroon

What are the strengths and opportunities that the customer experience industry in Cameroon. Get inspired from the successes of leading brands .

Superior Employee Experience

Explore ways of transforming internal customer experience, and the role of employee experience on performance and external customer experience.

2018 Speakers

The Cameroon Customer Experience Summit speakers represent some of the most innovative minds in CX from Cameroon. Speakers come from the leading companies in Cameroon and come with rich experience from managing the customer experience of their organizations.

Mambe Churchill Nange
Software Engineer & Entrepreneur. CEO/Founder Njorku
YUYUN Clement
Senior Banking Executive
Patricia Pedhom Nono
Business Transformist | Customer Strategist | Technology Enthusiast| Stubborn Leader
Clarisse E. Nga Fouda
Senior Customer Service Executive
Pradeep Chopra
Digital Marketing Expert, CEO, Digital Vidya
Shweta Gupta
Data Analytics Expert | Vice President, Technology Vertical, Digital Vidya
Antoine-marie Tiki
Senior Service Quality Executive
NIBA Paschaline
Senior Customer Experience Executive
Maurice KAKI
Founder/CEO MKM
Mbinkar Kpunsa Fomunyuy
Customer Experience Consultant & Master Trainer. CEO Institute of Customer Service Cameroon

2020 Agenda





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Ticket Price

Single Pass

One Person. Conference Tickets. Free Lunch and coffee, Certificate of Participation.

group Pass

Group of 5 Persons. Conference Tickets. Free Lunch and coffee, Certificate of Participation.

exibitor pass

Exhibition stand, Share commercial materials, 5 Conference Tickets,  Free Lunch and coffee. 

Event Gallery

Frequently Asked Question

The Summit will take place in Douala, the specific venue would be announced soon. This will be on Saturday October 10th 2020 

This event is for people who are passionate about customer service. Front-line staff, Business owners and Customer Service Professionals who want to learn best practices and network with industry experts.

Yes. At the end of the training you would be given a Certificate of participation. It is important to materialize your participation in this event given that it is a learning and networking event. Core Customer experience concepts will be explained and applied.

To participate in the event you will need to purchase a ticket. There exist single tickets which cost 50,000F and group tickets which cost 200,000F for 5 persons. This fee covers, your participation, coffee breaks, launch, Certificate of Participation and surprise take home package.

To allocate tickets and manage our events we use Eventbrite. To reserve a ticket for an event, you must first register with Eventbrite. When you sign up please make sure that you use the same name and email address that we have on file for you. After you have registered with Eventbrite you will be able to save an event for future reference. We also have a the option to pay by mobile money.

During the event, you will have Presentations, group discussions, panel discussions, workshop and networking sessions. It will be a highly interactive event and you have the possibility to ask your questions and to perform group work. Between the sessions there would be  coffee breaks and launch.