Cameroon Customer Experience Summit 2020

Cameroon Customer Experience Summit is the first and biggest annual gathering of customer experience professionals in Cameroon.  It is where Cameroon’s top executives responsible for customer experience meet with customer service professionals from different industries, get inspired, share best practices, explore CX trends, identify  customer service skills that are most needed, network and set the pace for the customer experience industry in Cameroon.

Delegates
Speakers
Work Sessions
Partners

Theme:

Omni-channel Customer Experience Design and CRM Deployment

Best Practices for Cameroon

2020 Focus Areas

Digital & Omni channel Customer Experience

Explore strategies for delivering a seamless, customer-centric experience across different channels and better ways of engaging customers. 

CRM Deployment and management

Learn how to plan and implement Customer Relationship Management Systems. Understand the methodology for deploying CRM systems.

Customer Experience Management Frameworks

Explore the different steps in transforming an organisation into a customer centric organisation. Reviewing models that work for others.

CX Challenges for Cameroon

Are you facing challenges with managing the experience of your customers? Learn from experts in Cameroon and copy best practices that can work for you.

CX Best Practices for Cameroon

What are the strengths and opportunities that the customer experience industry in Cameroon. Get inspired from the successes of leading brands .

Superior Employee Experience

Explore ways of transforming internal customer experience, and the role of employee experience on performance and external customer experience.

2018 Speakers

The Cameroon Customer Experience Summit speakers represent some of the most innovative minds in CX from Cameroon. Speakers come from the leading companies in Cameroon and come with rich experience from managing the customer experience of their organizations.

Mambe Churchill Nange
Software Engineer & Entrepreneur. CEO/Founder Njorku
YUYUN Clement
Senior Banking Executive
Patricia Pedhom Nono
Business Transformist | Customer Strategist | Technology Enthusiast| Stubborn Leader
Clarisse E. Nga Fouda
Senior Customer Service Executive
Pradeep Chopra
Digital Marketing Expert, CEO, Digital Vidya
Shweta Gupta
Data Analytics Expert | Vice President, Technology Vertical, Digital Vidya
Antoine-marie Tiki
Senior Service Quality Executive
NIBA Paschaline
Senior Customer Experience Executive
Maurice KAKI
Founder/CEO MKM
Mbinkar Kpunsa Fomunyuy
Customer Experience Consultant & Master Trainer. CEO Institute of Customer Service Cameroon

2020 Agenda

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Format

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Ticket Price

Single Pass
50,000F

One Person. Conference Tickets. Free Lunch and coffee, Certificate of Participation.

group Pass
200,000F

Group of 5 Persons. Conference Tickets. Free Lunch and coffee, Certificate of Participation.

exibitor pass
500,000F

Exhibition stand, Share commercial materials, 5 Conference Tickets,  Free Lunch and coffee. 

Event Gallery

Frequently Asked Question

The Summit will take place in Douala, the specific venue would be announced soon. This will be on Saturday October 10th 2020 

This event is for people who are passionate about customer service. Front-line staff, Business owners and Customer Service Professionals who want to learn best practices and network with industry experts.

Yes. At the end of the training you would be given a Certificate of participation. It is important to materialize your participation in this event given that it is a learning and networking event. Core Customer experience concepts will be explained and applied.

To participate in the event you will need to purchase a ticket. There exist single tickets which cost 50,000F and group tickets which cost 200,000F for 5 persons. This fee covers, your participation, coffee breaks, launch, Certificate of Participation and surprise take home package.

To allocate tickets and manage our events we use Eventbrite. To reserve a ticket for an event, you must first register with Eventbrite. When you sign up please make sure that you use the same name and email address that we have on file for you. After you have registered with Eventbrite you will be able to save an event for future reference. We also have a the option to pay by mobile money.

During the event, you will have Presentations, group discussions, panel discussions, workshop and networking sessions. It will be a highly interactive event and you have the possibility to ask your questions and to perform group work. Between the sessions there would be  coffee breaks and launch.

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