Cameroon Customer Experience Summit 2020

This one day event in the heart of the Economic capital of Cameroon, paves a way to improving customer experience standards in Cameroon, through effective networking by actors in the field. This is the biggest customer experience gathering in Cameroon. The day long activities would be characterized by:

• Presentations
• Case study Demonstrations
• Round table Discussions
• Panel Discussions
• Networking sessions
• Group Discussions

1. Learn how to eliminate organizational bottle necks that prevent a successful CX transformation: Improve profitability by combining sound strategy with tactical implementation. Enable your team to bring theory into practice – build engagement, better client satisfaction, and raise profits.

2. Learn how to innovate at the speed of digital and get ahead of the competition: Today’s CX is driven by more than face-to-face interactions and call centers. Build an agile digital ecosystem that transcends pockets of innovation. Increase the pace of change at your organization and exploit disruptive technologies. The role of data analytics and robot technology in collecting customer feedback and analyzing customer trends will be exposed.

3. Learn Lessons from the leading CX pace setters in Cameroon – Public and Private sectors: Boost results with insights from elite brands and public service leaders. Gain actionable insight from the most innovative case studies from diverse industries on CX transformation in Cameroon. Benefit from tools grounded in real-life experience by senior CX executives.

4. Networking with peers from different industries: Cameroon CX summit is a gathering of CX professionals, program experts, and people who are striving to optimize their organization’s customer experience. This come together offers an excellent opportunity to get to know other like-minded individuals and use those conversations to take new ideas back to your own organization.

5. Learn high level research and CX trends for 2020: Engage CX practitioners through peer discussions, dynamic panels, and candid exposures. Challenge ideas and expand your toolset at this intimate forum. Get the practical answers you need to maximize ROI. Learn from CX innovators and have access to research in the domain.

6. The largest gathering of customer service leaders in Cameroon: Gather best-in-class practices from Cameroon’s CX leaders. Attend this specialized summit for tips to innovate your brand and transform culture, while networking with experienced industry professionals.

7. Elevate CX through customer journey design and monitoring: Learn customer journey mapping and design and experience creative ways of transforming your customer touch-points. This will help provide personalized customer interaction across multi-channels.

The Cameroon Customer Experience summit is organized by Customer Experience Touchpoints Group, a leading customer experience organization in Africa, with head office in Cameroon. The organization has representations in Cameroon, Ghana and Nigeria. CX TouchPoints group is the organizer of the Cameroon customer service Awards 2017, the Cameroon customer service summit 2018 and has been a key player in the development of the customer experience industry in Cameroon. Former Called Institute of Customer Service Cameroon, CX touchpoints group focuses on four core services:

• Customer Experience Consultancy & CRM Deployment.
• Customer Service training and certification programs.
• Customer Experience events and promotion of standards.
• Promotion of customer service standards across Africa.

CX Touchpoints Group is an approved VOCALCOM partner, Approved ZOHO partner, runs Chattered Managers Institute UK accredited CX certification programs.  As a leading CX brand in Africa, CX touchpoints Group, currently runs the biggest network of customer service professionals across Africa (The Africa CX Forum) and is collaborating with several organizations to change the customer service narrative in Africa.